Support Specialist 1

About the Role: MoeGo is on a mission to transform the future of the pet care business with comprehensive technology solutions. As a Support Specialist 1, you will be a key member of MoeGo's Customer Support team, helping customers successfully use our platform by delivering timely, empathetic, and effective support. You will manage customer inquiries independently, troubleshoot moderately complex product issues, and ensure each interaction leaves customers feeling confident.

What You'll Do

• Manage customer support requests end-to-end across channels such as ticketing systems, live chat, and phone.
• Troubleshoot and resolve common to moderately complex product issues independently.
• Provide clear, friendly, and professional communication tailored to each customer's needs.
• Prioritize and manage a high volume of tickets while maintaining accuracy and quality.
• Create or update knowledge base articles to improve self-service and team efficiency.

What You Bring

• 1–3+ years of experience in a customer support role, ideally in a SaaS or technology environment.
• Experience supporting customers via a ticketing system and/or live chat with a typing speed of 80+ WPM.
• Strong troubleshooting, problem-solving, and written/verbal communication skills.
• Comfort managing multiple priorities in a fast-paced environment with a customer-first mindset.
• Bonus: Experience supporting B2B SaaS products and familiarity with support metrics (CSAT, response time).

Benefits

• Competitive compensation package including a base salary of CA$40K – CA$60K and performance bonuses.
• Flexible benefit plans for employees and their family members at no cost to employees.
• 401(k) matching program.
• 100% remote work flexibility within Canada.