Support Group Facilitator
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Job Description
About the Role:
As a Support Group Facilitator at Plume, you will facilitate groups of Plume members, cultivating spaces for trans, nonbinary, and non-cis people to share their questions, experiences, and wisdom with one another on various topics, identities, interests, and more. This critical role helps empower members with the support they need in navigating their own gender journeys, while achieving improved health and wellness outcomes.
We are currently hiring facilitators for the transfemme and nonbinary groups, though all are welcome to apply.
The right person for the role will arrive to groups prepared, maintain appropriate boundaries, manage time and group dynamics, navigate sensitive or divisive topics with care, and recognize when concerns must be escalated or referred beyond the scope of peer support. They balance organic peer conversation with purposeful structure by developing intentional sessions with clear objectives, meaningful activities or reflection, and defined participant takeaways.
This is an Independently Contracted role, with time split between facilitation, preparation, follow-up, and at times, training and consultation. Groups are hosted virtually and are held at the same cadence, day, and time.
Responsibilities:
- Facilitate peers in live virtual group settings to support them with barriers related to their experience with identity
- Take an empathetic, proactive approach to meeting members' emotional needs as they arise
- Use Plume’s monthly themes and templates to create agendas, discussion questions, and activities for support groups, drawing on your expertise and lived experience
- Provide feedback on support group session structure, facilitator training materials, and other materials to improve Plume’s Support Group offering
- Answer questions about Plume services and provide support to members in accessing those services
- Engage with support group participants in the Prism to encourage further community connection and engagement outside of group meetings
- Utilize conflict resolution skills to address group dynamics and ensure that all members follow group agreements
- Occasionally provide facilitation coverage for other Facilitators
- Optional participation in social gatherings, special events, or temporary Prism moderation coverage
Must Have:
- 2+ years' experience as a facilitator or peer support specialist
- 2+ years of experience and a passion for supporting trans/nonbinary individuals, whether through professional work, community involvement, or volunteer roles
- 1+ years' experience facilitating virtual or online support groups, workshops, or learning experiences
- Comfort and experience facilitating workshops and educational content on issues related to equity, anti-discrimination, inclusion, anti-racism, trans/nonbinary issues, consent, and social justice
- Experience discussing many of the sensitive issues that face the trans/nonbinary community, including: coming out, mental health, gender identity formation & expression, sexuality, relationships, family issues, isolation and loneliness, substance use, HIV and AIDS, and health and safety concerns in a group setting
Nice-to-have:
- Professional experience in mental health, behavioral health, counseling, licensed social work credentials, peer support, or a related field
- Demonstrated ability to facilitate or support discussions tailored to at least two of the following communities: transfeminine, transmasculine, nonbinary, BIPOC, neurodivergent, parenting, disabled, legislative advocacy, or community engagement
- Familiarity with working in a fast-paced startup or evolving organizational setting
- Experience using productivity software, specifically Zoom, Slack, and Google Sheets
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Plume
View Company ProfilePlume (operating at getplume.co) is a virtual gender-affirming care platform engineered for accessibility and equity in healthcare. Founded in 2019 and headquartered in Denver, Plume disrupts traditional barriers to transgender and gender-nonconforming care by offering comprehensive, trauma-informed services online. Unlike fragmented or location-dependent clinics, Plume consolidates one-on-one consultations, hormone replacement therapy (HRT), and mental health support through a network of licensed providers. Its model leverages telehealth infrastructure to deliver personalized care while addressing disparities in physical access, cost, and stigma. This allows transgender and nonbinary individuals to receive affirming treatment conveniently, without geographic or logistical constraints. Backed by $38M in funding—including a $24M round in August 2022—Plume aligns with top-tier venture capital backing while prioritizing community-driven solutions.
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