Strategic Account Manager

About the Role:

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. As a Strategic Account Manager, you'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What you’ll be doing:

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What you’ll need:

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
• Domain experience in fraud, payments, compliance, fintech, or AML/KYC
• Experience working within the banking vertical is highly preferred
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!