Station Coordinator (Mexico-Based) - Ingest Team

At Simply.TV, we're redefining TV metadata with AI-driven solutions for broadcasters, streaming platforms, and telecom operators. Our 400+ global team powers user interfaces used by millions daily, shaping the future of content discovery.

This role is for candidates based in Mexico. As a Station Coordinator, you’ll manage information from US broadcasters and content owners, ensuring smooth workflows by monitoring requests, troubleshooting issues, and coordinating with internal teams.

The role blends data operations, technical problem-solving, and external communication. You’ll work with Simply.TV’s internal systems, collaborate with ingest/technical teams, and communicate with broadcasters. Ideal for someone who is highly organized, tech-interested, and enjoys solving problems.

Responsibilities:

• Process high-volume emails from US broadcasters, validating channel data (launches, rebranding, closures).
• Route information through internal systems, ensuring data accuracy and team alignment.
• Troubleshoot workflow/data issues independently, escalating to technical teams as needed.
• Track requests/follow-ups to maintain workflow visibility and prevent missed tasks.
• Communicate professionally with internal teams and external partners, providing structured updates.
• Use ticketing systems to assign tasks and coordinate with relevant teams.
• Document changes and actions for historical accuracy.
• Collaborate with ingest, technical, editorial, and schedule teams for timely processing.
• Build strong relationships with external partners to ensure data consistency.

Requirements:

• Excellent written/spoken English and clear communication skills.
• Strong interest in technology and enthusiasm for learning systems/tools.
• Highly organized, detail-oriented, and capable of managing multiple requests.
• Independent problem-solver with critical thinking and documentation skills.
• Comfortable following workflows while maintaining accuracy and attention to detail.

Preferred:

• Experience in data operations, technical support, or content operations.
• B2B communication experience with external partners.
• Basic Excel skills and familiarity with XML/JSON/CSV formats.
• Experience in media/TV/streaming industries or knowledge of the US/Canadian/Mexican TV landscape.
• Spanish/French language skills.
• Experience with ticketing systems or internal business tools.

What We Offer:

• Opportunity to work at the intersection of technology, data, and media.
• Exposure to North American broadcasters and content owners.
• Skill development in data operations, technical coordination, and external communication.
• Ownership of work with proprietary system learning opportunities.
• Potential growth into Technical Account Management, Sales Support, or other areas.