Staff/Principal Product Manager, Patient Experience

What You'll Do (Job Duties/Responsibilities)

Strategy & Vision

• Define the multi-year vision and roadmap for the patient experience across Wheel's white-labeled consumer surfaces, balancing partner-specific requirements with a coherent, scalable core product
• Establish a point of view on where the patient experience should be standardized across partners versus configured per partner, and build the frameworks to support that decision-making
• Translate enterprise partner requirements across market segments into a unified product strategy that serves patients well regardless of the front door they came through
• Champion design as a strategic differentiator; work hand-in-hand with Design to set a bar for what a trustworthy, AI+human powered patient experience looks like at scale

Systems Thinking & Cross-Functional Execution

• Map the patient journey end-to-end, from first touchpoint through clinical encounter to follow-up, and identify where friction, drop-off, or trust gaps occur
• Partner closely with Engineering, Clinical Operations, and partner-facing teams to design solutions that hold up across a distributed network of clinicians and multiple partner integrations
• Define the product requirements, success metrics, and evaluation criteria for AI-driven capabilities within the patient experience (e.g., intake, triage support, or personalization), including partnering on model and product tradeoffs and on iteration post-launch based on real usage data
• Break down ambiguous, cross-functional problems into clear requirements and plans, and drive alignment with Engineering from concept through launch and iteration

Cross-Functional Leadership

• Act as a primary product voice in conversations with Account Management and their enterprise partners about patient experience, translating patient experience strategy into terms that resonate with partner stakeholders
• Communicate vision, tradeoffs, and progress clearly to executive leadership, engineering teams, and non-technical partner stakeholders alike
• Mentor and influence other product managers on systems thinking and product craft in partnership with their managers