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HighLevel
Design & Creative 4h ago

Staff Product Designer (P5) - AI-Powered Platform

HighLevel
United StatesUnited States
Full-time
Not Disclosed
Senior-Level

Job Description

Key Skills Required

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Design SystemsPrototypingAI-powered tools

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What You'll Do

  • Lead design strategy and execution for complex initiatives that span multiple teams, product surfaces, or customer workflows.

  • Translate customer needs, business goals, technical constraints, data signals, and product strategy into clear experience direction.

  • Partner with product and engineering leaders to clarify problem spaces, sequence design work, and align teams around high-quality outcomes.

  • Create prototypes, workflows, interaction models, and high-fidelity designs that make complex product ideas tangible and testable.

  • Identify product experience gaps, design debt, and cross-team inconsistencies, then turn them into practical improvements.

  • Shape AI-enabled workflows, intelligent interfaces, and automation-heavy experiences that give customers clarity, control, and confidence.

  • Strengthen shared patterns, design-system adoption, accessibility standards, and implementation guidance across adjacent product areas.

  • Mentor senior and lead designers through critique, coaching, product judgment, storytelling, and strong design rationale.

  • Collaborate effectively across US and India time zones in a 100% remote environment.


What We Are Looking For

  • 8+ years of relevant product design experience, leading complex, ambiguous, and high-impact initiatives across multiple teams or product areas.

  • An exceptional portfolio that demonstrates staff-level craft, product judgment, customer empathy, systems thinking, measurable impact, and shipped product quality.

  • Experience shaping product direction beyond a single feature or team, with the ability to connect adjacent workflows into coherent customer experiences.

  • Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, content quality, and implementation detail.

  • Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy, and usability testing.

  • Strong prototyping fluency, including the ability to use Figma, Framer, AI coding tools, or lightweight front-end code to make complex ideas tangible.

  • Experience designing AI-powered, automation-heavy, or intelligent product experiences where customers need transparency, control, trust, and useful guidance.

  • Deep fluency in design systems, accessibility standards, reusable patterns, and scalable product experience decisions.

  • Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders, and other designers.

  • Excellent communication and facilitation skills, with the ability to align teams through customer insight, business rationale, data, prototypes, and craft.

  • A collaborative, low-ego leadership style with a track record of mentoring designers, improving critique, and raising standards.


How You Work

  • You move comfortably between product strategy, customer insight, systems thinking, prototyping, and hands-on design execution.

  • You lead through influence, clarity, and credibility across teams that may not report into the same roadmap or operating rhythm.

  • You are a maker as well as a strategist, using prototypes, AI-assisted tools, and practical technical fluency to make ideas concrete quickly.

  • You balance speed, detail, scalability, and quality without losing sight of the customer.

  • You build trust through warmth, candor, accountability, and genuine respect for your teammates as people.

  • You enjoy leading collaboration across time zones and cultural contexts, including with US- and India-based teammates.

  • You communicate in ways that help distributed teams work with clarity, care, trust, and momentum.

  • You advocate for accessibility, inclusion, and ethical design.

Experience using AI-powered tools for exploration, prototyping, critique, synthesis, or workflow acceleration is mandatory. Applications without a portfolio will not be considered.

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HighLevel is a comprehensive, all-in-one, AI-powered business operating system and marketing platform designed primarily for digital marketing agencies, freelancers, and small businesses. It provides a centralized suite of tools that replace multiple standalone software subscriptions. Core features include a CRM, sales pipelines, website and funnel builders, email/SMS marketing automation, appointment scheduling, reputation management, and white-labeling capabilities. By consolidating these functions, HighLevel helps businesses capture, nurture, and close leads while streamlining their operations and scaling their growth.

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