Staff Forward Deployed Engineer

What you will be doing:

• Owning end-to-end customer engagements by running discovery, architecting multi-cloud deployments, writing production-grade code, and guiding projects through to production cut-over.

• Building complex data pipelines, models, and integrations across cloud data platforms to ensure customers achieve the core outcomes they adopted Maia for.

• Modifying Matillion’s underlying codebase directly when native platform features are missing, adhering to strict engineering, security, and quality standards.

• Delivering fast, pragmatic MVPs by diagnosing real underlying customer problems, questioning initial requirements, and shrinking scope to accelerate platform adoption.

• Cultivating executive trust and serving as a cross-functional catalyst across Sales, Product, Engineering, and Customer Success to resolve complex escalations at the first point of contact.

• Enabling total customer self-sufficiency by training internal champions and creating clear handover documentation for Customer Success and Support teams upon project exit.

• Securing technical wins during pre-sales cycles through technical discovery, proof-of-concept deliveries, objection handling, and joint strategy work with Account Executives.

• Influencing product evolution by identifying repeating delivery patterns, submitting structured product feedback, and building reusable implementation frameworks that minimize future custom work.

• Working agentic-first by integrating AI tools across the entire delivery lifecycle while setting clear quality validation standards for AI-generated outputs.

• Elevating team performance by mentoring junior engineers, shaping hiring standards, refining delivery processes, and continuously updating expertise in emerging AI and cloud tech.

What we are looking for:

• 5+ years of experience in production-grade software development and data integration, featuring expert Python, SQL, and object-oriented skills (Java/Go) for designing reusable architectures and refactoring complex codebases.

• Deep knowledge of distributed systems, data architecture, CI/CD, Kubernetes, secure enterprise networking, and at least one major cloud provider (AWS, Azure, or GCP).

• Hands-on expertise in scalable data pipelines and cloud data platforms like Snowflake, Databricks, Redshift, or BigQuery, alongside familiarity with the broader Matillion product estate.

• Disciplined use of AI tools across the delivery process with the ability to validate output, supported by optional experience in production LLMs, RAG, and AI agents.

• Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management.

• Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions.

• Strong engineering judgment and systems thinking to make sound architectural trade-offs between speed, scalability, and maintainability under ambiguity.

• Execution bias and high autonomy to deliver working production systems independently in high-pressure environments.

• Deep customer empathy and rapport-building capabilities that establish long-term trust with technical teams and executive stakeholders.

• Founder mentality and a multiplier mindset to take full ownership of outcomes while elevating the performance of surrounding team members.

More about Matillion

We operate a flexible working culture that promotes work-life balance, with benefits including:

• Company Equity

• 30 days holiday + bank holiday

• 5 days paid volunteering leave

• Private Health Insurance

• Life Insurance

• Pension

• Access to mental health support