Staff Engineer, Device Infrastructure Services

Device Infrastructure Services owns the full lifecycle of hardware and operating systems across 1Password. The team is looking for the Staff Engineer who will lead its next chapter: a deliberate shift from legacy device management patterns towards devops and AI-enabled operations.

You'll be the technical leader of this team, responsible for setting the roadmap for this transformation and making sure it gets executed. This isn't a role where you hand off a roadmap and step back: you'll be in the build alongside the team, coaching engineers and raising the ceiling on what they're capable of. If you're excited by building scalable systems, shaping the strategy behind tools the whole company depends on, and bringing out the best work in the people around you, we want to hear from you.

How we’re using AI today

Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.

This is a remote opportunity within Canada and the US.

What we're looking for:

• 7+ years of IT and enterprise endpoint management experience, including 2+ years at a senior or staff IC level, with a track record of building and managing endpoints with Gitops practices.

• Demonstrate broad knowledge of enterprise endpoint management, deep operating system-level experience, and the ability to recognize patterns across a fleet and build fixes that prevent recurrence.

• Practical experience using AI tools to enable or accelerate IT operations and the judgment to know where AI speeds things up versus where it introduces risk.

• Proven ability to define and drive technical roadmaps, seeing around corners and balancing long-term vision with near-term execution.

• Strong scripting and IaC ability (Bash, Python, and Terraform at minimum) — both writing production-quality automation yourself and reviewing others' code with a critical eye.

• Deep working knowledge of enterprise security fundamentals as they apply to endpoints: encryption, patch/vulnerability management, EDR, least-privilege enforcement, and compliance frameworks (SOC 2, ISO 27001, or similar).

• Lead through change, collaborate effectively, and mentor engineers while maintaining a focused and impactful team environment.

What you can expect:

• Own the technical direction of our Device Infrastructure Services, the tooling and standards that keep ~2,000 endpoints compliant, configured, and secure.

• Drive the technical direction of a DevOps operating model for the fleet — config-as-code, version control, code review, and CI/CD pipelines in place of manual console changes — and drive adoption of that model across the IT team.

• Lead the adoption of responsible agentic AI across the device team, building the guardrails that decide what agents can act on autonomously and what still needs a human checkpoint.

• Act as the final escalation point for high-severity endpoint incidents, including deep machine-level diagnosis on both macOS and Windows hardware.

• Partner across IT, Security, and product teams building custom solutions and helping push their initiatives across the finish line.

• Assess and pilot new tooling (e.g., MDM platform migrations, patch management systems) and drive build-vs-buy decisions.

• Collaborate with product teams to advise on features from the perspective of a real-world enterprise device deployment, and lead Customer Zero initiatives — piloting and stress-testing our own product against our internal fleet before it reaches customers.

What success looks like:

• Establishing a clear 12-month roadmap for the transition to a GitOps-based operating model.

• Building device health metrics and remediation standards for machine security, performance, and employee experience.

• Developing our AI-assisted operations strategy, with automation milestones that balance speed, human review, security and agentic workflows.

• Supporting the unpredictable release cadence of major OS vendors, and making sure those updates land safely across the org.

• Bringing the team along with you — at 1Password, we Put People First. This role isn't just about leveling up what we can do technically, it's also about coaching the team along the way.