Sr. Support Specialist

About the Role: G-P's leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently. We are looking for a Sr. Support Specialist to handle day-to-day HR, IT, Finance, and benefits queries for customers and professionals across the APAC, EMEA, and US regions.

What You'll Do

• Support Level 1 IT/HR Helpdesk and act as a Subject Matter Expert for day-to-day ticketing operations (Zoho/Zendesk/ServiceNow).
• Organize and maintain employee records, process benefits administration, and assist with payroll preparation.
• Communicate effectively with professionals, customers, and partners (insurance/pension vendors) to resolve queries.
• Coordinate with internal Centers of Excellence including IT, Finance, Payroll, and Customer Success.
• Audit data changes to ensure accurate/timely payment and participate in continuous improvement of HR processes.

What You Bring

• 8+ Years of Experience with at least 4-6 years in Global Shared Services handling all regions.
• At least 2 years in Global HR Shared Service experience with a key focus on IT Helpdesk.
• Extensive knowledge in Zoho IT Helpdesk, Zendesk, ServiceNow, and real-time Chat bot handling.
• Strong experience in Peoplesoft, Workday, SAP, or other relevant HRMS tools.
• Note: Must be available to work a night shift schedule: Wednesday to Sunday, 10:00 PM IST to 7:00 AM IST.

Benefits

• Fixed-term 1-year contract with competitive compensation (bonus eligible).
• Generous paid parental leave, flexible time off, and spending accounts.
• Comprehensive medical, dental, and vision insurance.
• Sabbatical eligibility after 5 years.
• 100% remote-first work environment within India.