Sr. ARC Specialist

As a Sr. ARC Specialist, you will play a critical role in maintaining the accuracy, integrity, and efficiency of all airline ticketing and financial reporting processes. Sitting at the intersection of Flight Operations, Finance, and Member Support, you will be directly responsible for managing ARC (Airlines Reporting Corporation) processes, ensuring regulatory adherence, and driving excellence across all air travel transactions.

This high-impact role requires a deep understanding of airline ticketing — including exchanges, refunds, and voids — as well as expert-level knowledge of ARC procedures, GDS platforms, and reconciliation workflows. You will serve as the final authority on transaction accuracy and compliance, overseeing end-to-end settlement cycles, resolving discrepancies, and implementing scalable SOPs to support sustainable growth.

This role is ideal for someone who thrives in a fast-paced environment, brings meticulous attention to detail, and is passionate about upholding the highest standards.

Your Mission:

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

ARC Settlement and Financial Reconciliation

• Own and manage the full ARC settlement process on a weekly basis, including submission, reconciliation, and payment via Back Office Systems, and IAR.
• Process and reconcile all transactions—sales, exchanges, refunds, voids, commissions, TASFs—across Amadeus GDS, ARC, and financial platforms.
• Work with Finance to authorize and process the weekly cash remit draft to ARC, ensuring regulatory compliance and timely payments.
• Perform daily balancing of ARC transactions, resolving discrepancies in coordination with ticketing and accounting teams.

Ticketing Audit and Debit Memo Management

• Review issued airline tickets, ensuring accuracy in complex transactions like refunds, exchanges, MCOs, and fare rule applications.
• Lead the end-to-end Debit Memo (ADM) management process, including daily monitoring of ARC Memo Manager, dispute resolution, chargebacks, trend analysis, and financial reporting.
• Identify root causes of debit memo violations and implement corrective actions in partnership with operations and finance.
• Support internal and external audits with complete, audit-ready documentation related to ARC reporting and ticketing activities.

Compliance, Process Improvement, and Cross-Functional Support

• Collaborate with cross-functional teams to maintain and continuously improve Standard Operating Procedures (SOPs) to ensure compliance, accuracy, and efficiency in ticketing and settlement workflows and address any financial or system interface issues.
  Provide ongoing guidance and training on ARC policy updates, TRAMS/IAR usage, and best practices in ticketing compliance.

Industry Knowledge and Continuous Learning

• Stay abreast of ARC regulations, airline policy updates, and travel industry developments, communicating relevant impacts to internal stakeholders.
• Assist with the testing, implementation, and maintenance of back-office system updates and integrations.

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us:

• Minimum 5 years of hands-on experience in ARC reporting, reconciliation, and settlement in a high-volume TMC, OTA, or travel agency environment.
• Expert-level proficiency with Amadeus GDS and NDC technology.
• Deep knowledge of ARC processes, IAR, and back-office systems.
• ARC Specialist certification, or ability to obtain within 30 days of hire.
• Possess expert-level knowledge of advanced fare rules, intricate fare construction, commission structures, exchanges, and refunds.
• Proven ability to research, analyze, and resolve financial and transactional discrepancies.
• High attention to detail with exceptional accuracy in data handling and reporting.
• Proficiency in Google Workspace and other financial and reporting applications.
• Excellent written and verbal communication skills, with strong negotiation and documentation abilities.