Solutions Support Engineer

About the Role: Wiz is the fastest-growing startup on a mission to help organizations secure cloud environments. As a Solutions Support Engineer, you will deliver expert-level technical support across the Wiz cloud-native security platform, investigating complex issues spanning cloud infrastructure, workload protection, and runtime defense across AWS, Azure, and GCP environments.

What You'll Do

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, and threat detection.
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, and SaaS platforms.
• Diagnose workload scanning and runtime security issues, including sensor configuration and malware detection.
• Support shift-left security workflows including CI/CD scanning, Kubernetes connectors, and IaC security.
• Design and implement AI-driven automation to scale support operations and improve resolution efficiency.
• Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

What You Bring

• 5+ years of hands-on technical experience in customer support, system administration, or a related technical role.
• 2+ years of experience with cloud platforms (AWS, Azure, GCP) including IAM and networking.
• 1+ years of hands-on experience deploying and troubleshooting production Kubernetes clusters.
• Strong understanding of cloud security fundamentals, Linux environments, and proficiency with command-line tools.
• Experience reading and debugging code in Python, Shell, JavaScript, Java, Go, or Terraform.

Benefits

• Opportunity to work for the fastest-growing cloud security startup globally.
• Work with a world-class team and cutting-edge technologies including AI-driven tooling and agentic workflows.
• Make a significant impact on securing the infrastructure of Fortune 100 companies.
• Fully remote work flexibility within Ireland.