Solutions Engineer (Remote, Canada)
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Glean is seeking a Solutions Engineer to help enterprise customers in Canada connect complex business and technical challenges to practical outcomes with Glean.
You will partner with Account Executives across the sales cycle, leading discovery, tailored demonstrations, technical evaluations, security conversations, and business-value discussions.
You will:
- Partner with Account Executives to navigate complex, multi-stakeholder deal cycles, including executive stakeholders.
- Lead technical discovery with customers to understand business goals, workflows, technical requirements, stakeholders, and success criteria.
- Create and demonstrate tailored customer environments based on industry, line of business, and customer use cases.
- Plan and manage technical proofs of concept (POCs), aligning scope, success criteria, and next steps with customers.
- Lead customer-facing technical discussions, including security conversations, to address questions and build confidence in Glean’s security posture.
- Work cross-functionally with Product and Engineering to relay customer feedback, support customer requests, and represent the voice of the customer.
- Develop ROI analyses, business cases, and presentations that connect technical fit to customer outcomes.
About you:
- 5+ years of experience in Sales Engineering, Solutions Engineering, or Solutions Consulting at a SaaS company.
- Bachelor’s degree in Computer Science or a related field.
- Demonstrated experience partnering with Account Executives on technical sales cycles with enterprise customers.
- A consultative approach to solving customer business challenges, with a track record of addressing technical and security objections.
- Familiarity with at least one major cloud environment (GCP, AWS, or Azure).
- Proficiency in Python or Java.
- Ability to configure, monitor, and maintain API-based integrations.
- Excellent written and verbal communication skills.
- A motivated, self-starting approach and the ability to thrive in a fast-paced, collaborative team environment.
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Glean
View Company ProfileGlean (operating at glean.com) is an enterprise AI platform engineered for workplace efficiency. Founded in 2019 by Arvind Jain (CEO) and headquartered in Palo Alto, California, Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency. Under the hood, the platform connects company knowledge, powers search, answers, and AI agents, and helps every team work faster. This allows companies to accelerate innovation and improve workplace efficiency. Backed by $765M in funding from investors like Lightspeed Venture Partners, Sequoia Capital and DST Global.
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