Software Support Specialist

Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks.

Responsibilities:

• Provide customer support for deployment and usage-related software issues
• Resolve and troubleshoot software problems using custom internal ticketing tools
• Collaborate with development and QA teams on issue resolution
• Author and maintain knowledge base articles on common service issues
• Manage multiple support projects with attention to detail
• Communicate effectively with customers and internal teams

Requirements

Required Qualifications:

• Entry-level experience in technical support or customer-facing roles
• High School Diploma or equivalent
• Strong verbal and written technical communication skills
• Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
• Demonstrated customer service and problem-solving abilities

Preferred Qualifications:

• Experience with SQL Server and database management
• Ability to build consultative relationships with customers and resellers
• Comfort with public speaking and presentations
• Self-starter with strong organizational skills

Criminal Background Check Required