Snr. HR Operations Specialist (International)

Responsibilities:

• Assist in drafting and implementing robust HR policies, procedures and processes in line with KnowBe4’s culture and core values, including the development of the employee handbook.
• Provide operative and administrative support to the HR Director (International) throughout the employee lifecycle in a confidential and sensitive manner (e.g. but not limited to on- and offboardings, employee relations matters including dispute resolutions, disciplinaries, grievances, leaves, absence, retirement and redundancy).
• Coordination of long term absence cases and direct alignment with internal stakeholders and external companies (such as -but not limited to- governmental institutes and the company doctor).
• Provide operational HR support for other regions, if needed.
• Assist the HR Director (International) in managing compliance requirements with regards to employee contracts, bonuses, pensions and related matters.
• Assist in handling time off requests for holidays, illness and other types of leave.
• Assist the HR Director (International) with benefits administration, selection and coordination with vendors.
• Handling of logistical office needs including ordering of supplies, dealing with vendors and greeting visitors in case of absence of other team member(s). Coordinate on-boarding for new employees.
• Manage the budget allocated for the office ensuring that we are within budget for all culture/office spend.
• Assist the HR Director (International) in the execution of HR projects.
• Support with ER cases or disciplinary actions as needed.
• Prepare the payroll inputs for the payroll team and ensure that all inputs are administered correctly.
• Come up with creative ideas to keep the company culture alive.
• Coordinate cross-functional events, end of month lunch/dinners, staff birthdays, shipping employee goodies etc.
• Partner with our global Culture team to ensure alignment with culture objectives.
• Assist in the creation and implementation of local diversity initiatives.
• Support with HR projects when needed.

Minimum Qualifications:

• Relevant degree or equivalent experience preferred
• Experience within HR Operations desired
• Strong administration skills
• Familiarity with business software such as Microsoft Office
• A high level of confidentiality
• Excellent interpersonal and customer-facing skills
• Strong communication skills, both written and verbal
• Customer focused attitude
• Excellent time management and organizational skills
• Ability to multi-task and work in a fast-paced environment
• Attention to detail
• Resourceful and proactive
• Willing to go the extra mile
• Very familiar with computers; Macbooks are a plus.
• Microsoft Office literate

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.