Site Reliability Engineer Senior (Sr SRE)
Job Description
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Responsibilities:
- Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale.
- Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators.
- Participate in conducting technical training events, game day scenarios, and focused engineering spikes.
- Design and architect operational solutions for managing applications, with the specific goal of increasing the automation, repeatability, and consistency of operational tasks.
- Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload reasonable.
- Sponsor healthy software development practices.
- Persistent testing of application and infrastructure resiliency over a variety of error conditions.
- Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
- Collaborate with internal teams to ensure that operational development solutions meet business requirements.
- Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance, and costs.
- Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks.
- Collaborate with and include yourself into the “feature/Service” oriented development teams.
Qualifications:
- Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, MIS, or other related discipline required.
- Prior relevant software development / architecture experience.
- Good hands-on experience in a DevOps or System Administration role.
- Prior experience building and supporting cloud-based solutions.
- Experience in a production environment supporting mission-critical applications.
- Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
- Experience with algorithms, data structures, complexity analysis and software design.
- Experience working with configuration management and deployment automation tools like Chef, Terraform, Puppet or Ansible.
- Experience within operations, administering both Windows (2003/2008/2012) and Linux machines.
- Knowledge of the Software Development Life Cycle with experience working in QA and beta environments.
- Proficiency in cloud computing concepts as well as on premise.
- Experience with Azure cloud infrastructure and services is strongly preferred.
- Experience with virtualization and container solutions is strongly preferred. (e.g., Docker, Kubernetes, ECS).
- A strong understanding of diverse infrastructure platforms and infrastructure concepts.
- A strong understanding of the Agile software development methodology.
- Knowledge of standard production practices including change management.
- Ability to debug and optimize code and automate routine tasks.
- Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.
Nice to Have:
- Versatility as demonstrated with troubleshooting diverse sets of hosting technologies (web server platforms, Java application platforms, operating systems, network components, virtualization technologies, database platforms).
- Healthy knowledge of Linux (have compiled your own kernel at some point, know how to trace syscalls, understand TCP, care about the difference between sysvinit/runit/systemd, etc.).
- Knowledge of Open Source software’s and contributions to the open source community.
- Please consider applying, even if you don't tick off all the boxes. We'll make sure to provide you with the best training for the skill set we need, as long as you promise to bring passion and your utmost dedication to work every single day. Having a diverse workforce only strengthens our culture and enhances our performance.
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PointClickCare
View Company ProfilePointClickCare is a premier, founder-led healthcare technology enterprise engineered to fundamentally transform how providers deliver long-term and post-acute care (LTPAC). Founded in 2000 and headquartered in Mississauga, Ontario, the company natively unifies cloud-based electronic health records (EHR), medication management, revenue cycle management, and AI-native workflow automation into a single, comprehensive SaaS platform. Moving far beyond traditional, siloed medical software, PointClickCare empowers providers with immediate, point-of-care data insights to improve patient outcomes and ease care transitions. The enterprise boasts the largest long-term and post-acute care dataset in the industry, supporting over 30,000 provider organizations and facilitating hundreds of millions of network patient visits. Under the hood, their technology core leverages robust cloud architecture, intelligent process automation, and a massive Marketplace featuring over 400 integrated partners. Consistently recognized by Forbes as a top private cloud company and backed by billions in valuation through top-tier investors like Dragoneer Investment Group and Hellman & Friedman, PointClickCare remains a definitive cornerstone of the modern HealthTech landscape, turning complex patient data into a catalyst for smarter, human-first care delivery.
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