Sister Study Interviewer

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.

Overview

Sister Study Interviewers play a key role in supporting an important health research study by conducting telephone interviews with participants and accurately collecting survey data. In this position, you will follow established interview protocols, document participant interactions, maintain confidentiality, and ensure high-quality data collection. The ideal candidate is professional, detail-oriented, and comfortable engaging with participants over the phone in a friendly and neutral manner. Strong communication skills are essential, and previous call center, customer service, survey research, or health research experience is preferred. Bilingual English/Spanish candidates are encouraged to apply, as the ability to communicate effectively with diverse participant populations is highly valued.

Responsibilities

• Conduct telephone interviews as instructed, following all survey protocols.
• Maintain documentation of all telephone study contacts and results of each call.
• Review interviewing materials and CATI screens prior to making the call.
• Organize and turn in completed work in the designated area at the end of each shift.
• Maintain confidentiality of the data collection at all times.
• Maintain good attendance.
• Read verbatim and record data accurately.
• Follow TRC rules and regulations.
• Communicate with the Shift Coordinator and implement study changes.
• Record time sheets accurately and in a timely manner.
• Perform additional duties as instructed.
• Medical terminology knowledge and previous experience with medical and/or health research is a plus.

Qualifications

• A high school diploma or GED is required.
• Good telephone skills are necessary.
• Spanish-speaking bilingual candidates must be fully fluent in both English and Spanish, including the ability to speak, read, and write proficiently in both languages. They must be able to communicate effectively and professionally with study participants and staff, both verbally and in writing, during participant interactions and study-related activities.
• Must be able to present materials in a neutral and friendly manner.
• Must have a professional and positive attitude.
• Previous telephone survey and/or call center experience (phone customer service work) preferred.

Remote Equipment Requirements

• A high-speed internet: 25 Mbps or higher (please confirm with internet provider).
• Must provide their own Windows 11 computer – No Chromebooks – can be a laptop or desktop, with at least 256GB storage.
• Headphones for participant privacy.
• An additional monitor is highly recommended.

Required Deliverables

• Weekly payroll invoices.