Shopify POS Launch Lead

Some of the world's most recognized retail brands are rethinking how their stores operate, and Shopify POS is at the center of that transformation. We're looking for the person who will be on the ground making it happen.

As our Shopify POS Launch Lead, you'll be the face of these rollouts, working directly with enterprise retail teams to reshape how they run their stores. That means getting deep into how a brand's operations actually work today, auditing current store operations, refining their SOPs, configuring in-POS workflows, and preparing the training that sets their teams up to thrive. Then you own the full journey through go-live, being the steady hand in the room when a major brand flips the switch for the first time.

This isn't a behind-the-desk role. You'll be on-site, in the mix, and the reason these rollouts succeed.

Please Note: The ideal candidate should be able to align their working hours to Eastern Time (ET) or Pacific Time (PT) and should be comfortable with travel.

What You'll Do:

1. Discovery & process definition

   • Partner with Retail Operations, Store Leadership, and HQ stakeholders to document current-state workflows (sales, returns/exchanges, end-of-day, inventory receiving/counts, ship-from-store/BOPIS if applicable).

   • Translate findings into future-state SOPs, job aids, and checklists ready for rollout.

   • Identify gaps/risks and drive alignment on “one way of working” while handling location-specific exceptions.

2. Shopify POS configuration

   • Configure and validate in-store usability settings such as Smart Grid / product grid organization, location settings, and other operational configurations as required.

   • Ensure the store experience matches SOPs and training (what associates should do, in what order, and why).

3. Training & change management

   • Build role-based training plans (associates vs. managers), training materials, and a delivery schedule.

   • Deliver live training (in-person and remote), facilitate Q&A, and ensure store teams are confident ahead of go-live.

4. Rollout execution & hypercare

   • Own the rollout playbook: store readiness checklist, cutover plan, launch-day support, and post-launch hypercare.

   • Provide on-site support during rollout waves, triaging issues, and escalating appropriately to technical teams/vendors.

5. Coordinate with Technical Architect + Engineering (without owning the build)

   • Embed with the project team for a portion of the project to understand POS requirements and client-specific customizations.

   • Build enough understanding of what customizations exist and why so you can train and support the field rollout (without being the person who engineers them).

6. Hardware support (light)

   • Support basic hardware setup/troubleshooting in-store (iPads, scanners, printers, payment devices) based on pre-selected standards.

   • Coordinate with the technical architect / IT for MDM, network, and infrastructure decisions (you are not the spec owner).

Who You Are:

Must-Haves:

• 3+ years of experience in retail systems rollout, POS implementation, store systems, retail operations enablement, or similar.

• Hands-on experience with Shopify POS / POSOS (or very close equivalent) and its constraints/limitations.

• Proven track record leading multi-store rollout(s) with on-site training and go-live support.

• Strong SOP/documentation skills (clear, operationally usable process writing).

• Comfortable in-store: can coach associates/managers, adapt to fast-paced environments, and keep calm during launch issues.

• Able to travel in rollout “waves” (estimated ~25% travel, with some periods of intensive travel).

Nice-to-haves:

• Experience migrating from legacy POS (e.g., Square, Lightspeed, NCR, etc.) into Shopify POS.

• Familiarity with retail inventory processes (receiving, transfers, cycle counts, full counts).

• Shopify’s POS Launch and Operations training / verified skills badge.

Travel/schedule expectations:

• Travel is expected and typically occurs in batches around rollout waves (periods of low travel followed by intensive on-site launch support).

• Occasional off-hours work may be required during cutovers/go-lives.