Service Desk Level 1 Analyst
Job Description
Key Skills Required
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Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You’ll Love Working Here
- Purpose with Passion - Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- Grow & Thrive - From certifications to career paths, DYOPATH invests in your development.
- Award-Winning Culture - Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
- Fun & Respectful Teamwork - A collaborative, upbeat environment where achievements are celebrated.
Benefits
- Medical, dental, and vision coverage
- Life insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA and HSA options
- Pet insurance
- Full overview: dyopath.com/careers
Role Overview
- Location: Remote
- Schedule: 3rd Shift (11:00p-7a CST); Wednesday to Monday
- Pay Rate: $20 + $0.40 overnight differential
Your Mission as a Service Desk Level 1 Analyst
- Respond to incoming phone calls, emails, and chat messages requesting technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
- Resolve technical issues when possible and escalate when necessary
- Ensure timely and accurate resolution of all service desk requests
- Conduct follow-up with customers or employees to ensure satisfaction
- Continuously improve technical skills through training, certifications, and self-directed learning
- Participate in special projects as assigned
What You Bring to the Team
Education & Certifications
- High school diploma or equivalent required
- Associate or bachelor’s degree in computer science or related field preferred
- Relevant certifications (or pursuing):
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
Experience & Skills
- 1–2 years of experience in a technical support role, preferably in a service desk environment
- Strong customer service skills with the ability to explain technical information to non-technical users
- Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
- Knowledge of ITIL or similar frameworks is a plus
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical abilities
- Ability to manage multiple tasks and prioritize effectively
Why This Role Stands Out
As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission-driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.
Ready to Start Your IT Career?
If you’re excited to learn, solve technical challenges, and deliver great service in a people-first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.
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DYOPATH
View Company ProfileDYOPATH (operating under dyopath.com) is the premier, enterprise-grade Managed Service Provider (MSP), Managed Strategic Security Provider (MSSP) pioneer, and corporate cloud infrastructure powerhouse engineered to operate as the definitive, high-velocity IT outsourcing, risk mitigation, and algorithmic threat defense layer for commercial enterprises, public education networks, energy companies, and federal government agencies nationwide. Formed through the high-impact strategic merger of industry veterans DYONYX (founded 1996) and Single Path (founded 2003), and further augmented by the acquisition of Innovative Technology Solutions (ITS), the company completely eliminates the severe systemic friction of modern corporate digital operations—where distributed institutions face crushing technical talent shortages, unmanaged cloud configuration drift, rising security vulnerabilities, and fragmented help desk execution—by deploying an advanced, \"business-first\" technological matrix. Moving far beyond traditional, passive independent IT repair shops or reactive remote monitoring vendors, DYOPATH natively unifies proactive hybrid cloud migrations, multi-tiered IT service desk outsourcing, compliance-ready virtual CISO (vCISO) advisory loops, and its flagship DYOGUARD cybersecurity ecosystem (anchored by robust Endpoint Detection and Response [EDR] and Security Orchestration, Automation, and Response [SOAR] pipelines) into a single high-availability operational framework. Supported by a team of over 600 technology professionals across the United States and Mexico, the firm maintains a fully US-based Network Operations Center (NOC) and round-the-clock help desk designed to shield critical public and private infrastructure from continuous exploitation vectors with production-hardened engineering precision. Under the hood, its sophisticated technical core coordinates complex data center telemetry, repeatable disaster recovery-as-a-service (DRaaS) playbooks, and strict automated compliance audits spanning HIPAA, CJIS, and federal security boundaries. What sets DYOPATH apart is its uncompromising dedication to replacing standard transactional vendor arrangements with absolute accountability and structural IT velocity; by bridging the gap between performance-intensive big data threat intelligence and localized, relationship-focused business objectives, the enterprise remains the definitive cornerstone of modern algorithmic managed services and secure corporate asset scaling.
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