Senior UX Designer

About Cleo: Cleo is a market-leading ecosystem integration software company shaping the future of enterprise software in an AI-first world. Trusted by over 4,000 corporate clients with an elite 99% retention rate, we engineer intelligent supply chain technology that redefines how products are conceived and built. By leveraging artificial intelligence to accelerate insight, decision-making, and execution, Cleo empowers global businesses to solve complex operational challenges through seamless, data-rich integrations.

Position Overview

We are seeking a highly strategic, AI-native Senior UX Designer to join our core product team. In this pivotal role, you will sit at the intersection of enterprise UX, AI-enabled workflows, systems thinking, and business outcomes. You will lead problem framing for complex, data-heavy supply chain operations, designing agentic interaction models and conversational interfaces that build operational trust. Moving beyond traditional wireframing, you will embed AI-assisted tools natively into your UX workflow, transforming ambiguity into scalable, high-impact enterprise experiences.

Key Responsibilities

• AI-Centered Experience Strategy: Partner with Product Management and Architecture to define intelligent product strategies, shaping how predictive guidance, automation, and decision-support systems are surfaced in UI.
• Complex Workflow Translation: Lead user insight development across deep supply chain workflows, translating raw ambiguity into clear wireframes, interaction models, and polished high-fidelity designs.
• Agentic & Conversational Design: Design adaptive interfaces that leverage recommendation systems, AI agents, and conversational workflows while strictly preserving system explainability and user agency.
• AI-Assisted UX Execution: Actively utilize generative AI tools throughout your daily design process to accelerate research synthesis, rapid ideation, content generation, and usability analysis.
• Cross-Functional Tradeoff Management: Collaborate deeply with engineering and architecture divisions to iterate in real-time, influence technical tradeoffs, and ensure execution meets a high bar of visual polish.
• Design System Scalability: Shape and scale interactive design patterns that support multi-tenant consistency, specifically tailored for data-rich enterprise environments.

Required Skills & Qualifications

• 5+ years of verified professional history designing complex, data-rich B2B enterprise applications or massive-scale integration platforms.
• Demonstrated expertise designing adaptive, AI-infused product experiences, specifically focusing on conversational frameworks, intelligent automation, and agentic workflows.
• Strong portfolio showcasing end-to-end product thinking—spanning from initial problem framing and mixed-method user research through to shipped, high-fidelity UI outcomes.
• Deep systems-thinking capabilities with the ability to understand and design within dense technical domains (e.g., supply chain systems, raw data platforms, API integrations).
• Outstanding cross-functional communication mechanics, optimized for advocating user outcomes and navigating technical complexity alongside executive stakeholders.
• Location Context: 100% remote-first operational infrastructure availability open exclusively to qualified designers permanently residing within the United States.

Preferred Strategic Indicators (Nice to Have)

• High learning agility and strategic curiosity regarding the evolution of UX methodology inside an AI-centered product development lifecycle.
• Prior history defining product direction across highly ambiguous, loosely defined greenfield operational spaces.

What We Offer

• Targeted Annual Salary: $140,000 – $160,000 USD per annum (Supplemented by strong performance-based bonus opportunities and accelerated title growth potential).
• Comprehensive premium Healthcare, Dental, and Vision coverage packages alongside FSA and HSA options.
• Active 401(k) retirement matching programs and dedicated Employee Assistance Programs.
• Generous Flexible PTO structures and paid parental leave policies fostering a supportive life-work balance.
• The opportunity to represent a stable, hyper-growth enterprise technology leader shaping the operational reality of global supply chains.