Senior Test Engineer – Genesys Cloud Contact Center
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
We are looking for a Senior Test Engineer – Genesys Cloud Contact Center to support the Bank’s migration from a legacy contact center platform to Genesys Cloud CX.
The role will be responsible for end-to-end functional and non-functional testing covering IVR, inbound/outbound calls, ACD routing, callback, call recording, reporting, CDR/billing, telephony integrations, and failover. The Test Engineer will support SIT, UAT, migration, cutover, and hypercare activities.
Key Responsibilities
- Design and execute test cases for Genesys Cloud contact center solutions.
- Test Arabic/English IVR, DTMF, call flows, ACD and skills-based routing.
- Validate inbound/outbound calls, callback, campaigns, and dialling functionality.
- Test voice/screen recording, CDR, billing, reports, dashboards, and quality management.
- Validate telephony integrations including PRI/ISDN, SIP, SBC, BYOC and WebRTC.
- Perform failover, resilience, performance, and integration testing.
- Manage defects and maintain traceability between requirements, test cases, and defects.
- Support SIT, UAT, cutover, and production validation.
Requirements
- Technical Skills
- Hands-on Genesys Cloud CX / Genesys testing experience.
- Strong knowledge of IVR, ACD, call flows, routing, and contact center operations.
- Experience with telephony, SIP/SBC, BYOC, WebRTC, call recording, CDR and billing validation.
- Experience with JIRA, Azure DevOps, or similar test/defect management tools.
- Arabic/English IVR testing experience is an advantage.
- Qualifications & Experience
- Bachelor’s degree in IT, Computer Science, Telecommunications, or related field.
- 6+ years of software/system testing experience.
- Strong hands-on experience in Genesys Cloud/contact center and telephony testing.
- ISTQB Foundation certification required; Advanced certification is an advantage.
- Banking/Financial Services experience is preferred.
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Unison Group
Explore Top Companies in this Space
Clariticloudinc
Permitting Software
Creative Chaos
Custom Software Development
DigiCert
Digital Identity
GenPeach AI
Artificial Intelligence / Generative AI / Enterprise Software
Unison Group
View Company ProfileUnison Group is a premier, enterprise-grade digital transformation and technology consulting platform engineered to orchestrate massive-scale financial ecosystems and intelligent enterprise workflows. Operating as a highly integrated IT services hub, the company eliminates the operational friction of traditional legacy system integrators by seamlessly deploying advanced risk management telemetry, rigorous cloud-native architectures, and cohesive artificial intelligence frameworks. Moving beyond rigid legacy IT outsourcing, Unison Group empowers global financial institutions, banking conglomerates, and data-driven enterprises to dynamically synchronize their modernization pipelines with world-class, outcome-based execution. Under the hood, their sophisticated engineering infrastructure natively handles complex regulatory reporting ingestion, instantaneous AI-driven insights routing, and seamless hybrid-cloud integration, ensuring frictionless operational readiness and uncompromising digital resilience. What sets Unison Group apart is its uncompromising dedication to frictionless transformation orchestration; by bridging the gap between rigorous BFSI compliance and cutting-edge generative AI models, the firm empowers organizations to radically accelerate their modernization velocity, optimize data ecosystems, and build an unassailable foundation for continuous commercial dominance in the modern technological landscape.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.