Senior Technical Account Manager (TAM) - Cybersecurity (Japan)

Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Nearly 30% of the world’s top Managed Security Service Providers (MSSPs) rely on their platform, leveraging cutting-edge AI and automation technologies to protect organizations against sophisticated cyber threats. The company offers a highly competitive compensation package, comparable to industry leaders like Google and Microsoft, rewarding expertise and dedication.

The company values transparency, open communication, and innovation, fostering a culture of diversity, collaboration, and creativity. They are seeking a talented Sr. TAM in Japan with a startup mindset, a can-do attitude, and a passion for driving impact while building a future with Stellar Cyber.

As a Sr. TAM, you will:

• Serve as the primary technical liaison for Stellar Cyber’s assigned clients, building and maintaining strong relationships.
• Collaborate with sales, support, and engineering teams to understand client needs and tailor solutions.
• Conduct in-depth technical assessments of clients’ cybersecurity environments, identifying opportunities for improvement and recommending best practices.
• Lead the implementation process, including solution configuration, integration, and testing, ensuring seamless deployment.
• Provide ongoing technical guidance, advice, and training to clients, optimizing their use of cybersecurity solutions.
• Proactively monitor clients’ systems for performance issues, security vulnerabilities, and emerging threats, addressing concerns promptly.
• Act as a point of escalation for complex technical issues, ensuring timely resolution and customer satisfaction.
• Collaborate with clients to develop and execute long-term cybersecurity strategies, aligning their goals with Stellar Cyber’s product capabilities.
• Stay updated on industry trends, emerging threats, and new technologies, sharing insights with clients and internal teams.
• Contribute to the development of technical documentation, knowledge base articles, and training materials.
• Travel to client sites as needed for on-site support, training, and relationship-building activities.

Requirements:

• A Bachelor’s degree in computer science or a related field.
• Industry certifications preferred (e.g., CISSP, CISM, CISA).
• Proven experience in technical account management, cybersecurity consulting, or related roles.
• A strong understanding of cybersecurity concepts, including network security, endpoint protection, threat detection, and incident response.
• Proficiency in configuring and troubleshooting cybersecurity solutions, such as firewalls, intrusion detection/prevention systems, SIEM, and anti-malware tools.
• Excellent communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical audiences.
• Strong problem-solving and analytical abilities, with a track record of resolving technical issues effectively.
• A self-motivated and proactive mindset, capable of working independently and collaboratively in a fast-paced environment.
• Willingness to travel when necessary.