Senior Technical Account Manager (Lifestyle)

About the Role: Affirm is reinventing credit to make it more honest and friendly. As a Senior Technical Account Manager, you will be responsible for the technical success of our largest merchants post-sale. You will advise developers, product teams, and business partners, implementing our products into their existing architecture and helping them scale while solving business objectives with technical strategies.

What You'll Do

• Lead technical relationships for a named set of merchants, fostering long-term partnerships and building trust with technical counterparts.
• Manage and provide technical guidance for new merchant integrations to reduce risk and drive new feature adoption.
• Quickly resolve critical technical issues and quarterback multi-departmental efforts for timely resolution.
• Provide early feedback to engineering and product teams while iterating on new products.
• Identify areas to improve operational efficiencies and onboard merchants more quickly.

What You Bring

• 5+ years of experience as a TAM, Solutions Engineer, or in a customer-facing technical role owning developer relationships.
• Comfortable reading code in at least two programming languages and fluent in discussing technical concepts with developers.
• Strong project management skills, capable of influencing internal and external partners to stay on schedule.
• Exceptional communication skills, with a deep command of the written word.
• Bonus: Technical degree, familiarity with the payments ecosystem, web/mobile app architecture, and comfortable writing code.

Benefits

• CAN base pay range: $125,000 - $175,000 per year plus equity rewards.
• 100% subsidized medical coverage, dental, and vision for you and your dependents.
• Flexible Spending Wallets for technology, food, lifestyle, and family forming expenses.
• Competitive vacation, holiday schedules, and an Employee Stock Purchase Plan (ESPP).
• Fully remote work flexibility within Canada.