Senior Support Engineer

About the Role: n8n is the open workflow orchestration platform built for the new era of AI. As a Support Engineer, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You will troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation and tooling.

What You'll Do

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance.
• Investigate and reproduce complex technical issues across the n8n ecosystem.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Note: This role requires availability for a weekend shift or night shift.

What You Bring

• 5+ years in technical support, customer-facing engineering, or similar roles for the Senior (IC3) level.
• Strong troubleshooting and problem-solving skills, with experience debugging APIs, integrations, and webhooks.
• Experience working with JavaScript, Node.js, or similar technologies.
• Experience with Docker or containerized environments and networking fundamentals (DNS, HTTP/HTTPS, TCP/IP).
• Excellent communication skills and a passion for helping users.

Benefits

• Competitive compensation and an equity stake in n8n.
• US Benefits: 20 vacation days, 8 sick days, multiple medical plans, and a 401(k) plan with a 4% employer match.
• €1K (or equivalent) per year to spend on courses or coaching for career growth.
• Unlimited AI budget, $100/month for open source contributions, and a fully remote-first culture.