Job Description
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Responsibilities:
Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
Create and maintain documentation, FAQs, and knowledge base articles.
Identify common issues and work on solutions to improve product reliability and user experience.
Contribute to the community by answering questions and sharing best practices.
Requirements:
5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
Open to participate in a paid on-call rotation to provide after-hours support
Strong understanding of workflow automation, APIs, and integrations.
Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
Good understanding of JavaScript, Node.js, and Docker.
Experience with Kubernetes is a plus.
Excellent problem-solving skills and attention to detail.
Strong communication skills and ability to explain technical concepts to non-technical users.
Passion for helping users and improving product usability.
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N8N is a cutting-edge workflow automation platform designed to streamline complex processes and enhance productivity. By providing a user-friendly interface and a wide range of integrations, N8N empowers individuals and organizations to create customized workflows that cater to their specific needs. With its robust features and versatility, N8N has become an essential tool for businesses seeking to optimize their operations, reduce manual labor, and improve overall efficiency. The platform's flexibility and scalability make it an ideal solution for various industries, including technology, marketing, and finance. As a pioneer in the workflow automation space, N8N continues to innovate and expand its capabilities, ensuring that users have access to the latest tools and technologies to stay ahead in today's fast-paced digital landscape.
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