Senior Service Account Manager

About the Role: Pure Storage is fundamentally reshaping the data storage industry. As a Senior Service Account Manager (SAM), you are the strategic architect of the customer experience for our most significant enterprise accounts. You will transform the post-sales relationship by serving as a high-impact advocate and trusted advisor, bridging the gap between complex customer needs and our engineering and product teams.

What You'll Do

• Orchestrate global customer success and own the end-to-end service delivery relationship for large-scale accounts.
• Direct complex implementations and migrations within critical change windows, ensuring 100% operational continuity.
• Command incident and escalation management as the primary point of contact for high-severity issues.
• Facilitate executive-level operational reviews and roadmap discussions aligning with customer business priorities.
• Mentor junior Service Account Managers and create internal content to promote best practices.

What You Bring

• 6+ years of relevant experience in a customer-facing, large account, industry-related role.
• Expert relationship orchestration with the ability to navigate matrixed environments and build high-trust partnerships with executives.
• Deep professional experience within the technology or data storage sector.
• Advanced analytical and strategic planning skills for technical risk analyses and capacity planning.
• Strong project management background to coordinate multiple high-priority projects.

Benefits

• Annual base salary range of $124,000 - $186,000 USD, plus eligibility for incentive pay and/or equity.
• Flexible time off, wellness resources, and company-sponsored team events.
• Space and support for growth at a company certified as a Great Place to Work.
• Fully remote work flexibility within New Jersey, USA.