Senior Salesforce Engineer

About G2 - The Company

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People

At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

About The Role

G2's GTM Systems team builds and operates the technology layer that powers how G2's Customer Success and Customer Support organizations work. We are looking for a Salesforce Engineer who will serve as the primary technical partner embedded with our post-sale business stakeholders — someone who can move fluidly from a whiteboard conversation about OKRs to writing Apex code to shipping a solution in production.

This is a high-autonomy, high-ownership role. There is no product manager to write specs, no BSA to translate requirements, and no QA team to catch what you miss. You are the engineer, the analyst, the architect, and the delivery owner. You will work directly with leaders and operators in Customer Success and Customer Support to understand what they need, design the right solution, build it, test it, deploy it, and iterate on it. If you thrive in environments where you can see the direct impact of what you build on the people using it every day — and where you're expected to bring both technical depth and business judgment to the table — this role is for you.

In This Role, You Will:

• Partnering directly with Customer Success and Customer Support business stakeholders to understand goals, OKRs, and process pain points — translating them into technical solutions without a PM or BSA intermediary
• Owning the full delivery lifecycle: requirements gathering, solution design, configuration, development, testing, deployment, documentation, and ongoing iteration
• Building and maintaining solutions across G2's post-sale tech stack, including Salesforce (Sales Cloud, Service Cloud), Salesforce Experience Cloud, Forethought, Catalyst, Slack, and ZoomInfo
• Developing within Salesforce using both declarative configuration and code — writing Apex classes, triggers, and Lightning Web Components (LWC) for solutions that go beyond what clicks can deliver
• Designing and deploying AI-powered GTM workflows — leveraging tools like Claude Code, Dust, and native AI capabilities within the stack to automate and augment how CS and Support teams operate
• Evaluating and integrating new tools as the ecosystem evolves, with a bias toward solutions that reduce manual work and accelerate time-to-value for business teams
• Maintaining the reliability, performance, and governance of the systems you own — including documentation, change management, and proactive monitoring

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

• 6+ years of experience in a Salesforce-centric technical role, with demonstrated ownership of solution delivery end-to-end
• Salesforce development proficiency: Apex (classes, triggers, batch jobs), Lightning Web Components (LWC), SOQL, and platform configuration (flows, validation rules, page layouts, permission sets)
• Experience working directly with business stakeholders — comfortable running discovery conversations, asking sharp questions, and pushing back when scope creep threatens delivery
• Hands-on experience with Salesforce Experience Cloud (Communities/Portals) and Service Cloud
• Demonstrated ability to operate without a PM or QA function — you write your own test cases, own your own deployments, and catch your own bugs
• Comfort with AI-assisted development workflows and a genuine curiosity about applying LLMs and AI agents to GTM and operational problems
• Strong written and verbal communication — you can explain a data model to an engineer and a business case to a VP in the same day

What Can Help Your Application Stand Out:

• Familiarity with one or more tools in the CS/Support ecosystem: Forethought, Catalyst, Gainsight, or comparable platforms
• Experience with Salesforce integration patterns (REST/SOAP APIs, platform events, named credentials)
• Exposure to AI tooling for workflow automation (Claude Code, Dust, n8n, or similar)
• Salesforce certifications (Platform Developer I/II, Administrator, Advanced Administrator)
• Prior experience in a Customer Success, Support, or Revenue Operations technology context