Senior Renewal Specialist
Job Description
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About the position
The Senior Renewal Specialist manages the organization’s most complex, strategic, and high-value renewal opportunities. This role serves as a subject matter expert in renewal strategy, commercial negotiations, contract optimization, and retention risk management. The position influences renewal policy, mentors junior team members, and partners with leadership to improve revenue retention outcomes and renewal operating effectiveness.
Responsibilities
- Lead complex, strategic, and high-value renewal engagements.
- Develop renewal strategies for at-risk accounts, procurement-intensive customers, and enterprise agreements.
- Conduct advanced commercial negotiations involving pricing, contract terms, and customer commitments.
- Drive retention initiatives and risk mitigation plans for critical accounts.
- Partner with Sales leadership, Customer Success leadership, Finance, and Legal on strategic customer decisions.
- Identify opportunities to improve commercial terms, entitlement structures, and contract standards.
- Mentor and provide guidance to Entry, Associate, and Renewal Specialists.
- Lead cross-functional renewal reviews and executive-level account discussions.
- Influence renewal forecasting accuracy and retention planning.
- Contribute to development of renewal playbooks, operational processes, and best practices.
- Analyze renewal trends and recommend improvements to reduce churn and revenue leakage.
Skills and Qualifications
- Bachelor's degree or equivalent experience.
- 6–8 years of experience in renewals, enterprise account management, customer revenue management, or related commercial roles.
- Proven success managing enterprise-level renewals and complex commercial negotiations.
- Advanced understanding of software subscription models, contract structures, and customer retention strategies.
- Strong analytical and forecasting capabilities.
- Demonstrated ability to influence senior stakeholders and cross-functional teams.
- Experience mentoring or providing leadership within a revenue-focused organization.
- Strong business acumen and commercial judgment.
Travel Requirements
- Up to 10%
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Keyfactor
View Company ProfileKeyfactor (operating via keyfactor.com) is a premier cybersecurity and digital trust enterprise engineered to manage and protect machine identities at massive scale. Founded in 2001 and headquartered in Independence, Ohio, the company fundamentally transforms how organizations secure critical infrastructure and prepare for the post-quantum computing era. Moving far beyond traditional, manual certificate management, Keyfactor natively unifies continuous cryptographic discovery, automated certificate lifecycle management (CLM), and Public Key Infrastructure (PKI) as a Service into a single, cohesive ecosystem via its Trust Control Plane. The platform empowers global enterprises to prevent costly outages, enable robust Zero Trust architectures, and seamlessly manage billions of keys and certificates across hybrid, cloud, and IoT environments. Under the hood, their highly scalable architecture leverages advanced cryptography and deep integrations with modern DevOps tools to ensure true crypto-agility. Constantly recognized as an Inc. Best Place to Work and trusted by Fortune 500 leaders globally, Keyfactor remains a definitive cornerstone of the modern digital landscape, securing the invisible connections that power humans, machines, and AI.
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