Senior Product Manager

The Role:

We’re looking for a Senior Product Manager to help shape, define, and deliver large-scale Shopify commerce experiences for leading brands.

In this role, you’ll bridge the gap between strategy, delivery, and technology — translating discovery insights into actionable roadmaps and ensuring every project delivers measurable value.

Who You Are:

• You have 3+ years of experience in Product Management or similar roles (Business Analyst, Product Owner), ideally within a brand, agency, or consultancy environment.
• You have a proven track record of delivering large-scale digital commerce projects, including platform migrations from legacy systems like SFCC, Magento, or Hybris to modern SaaS ecosystems.
• You’re deeply familiar with Shopify Plus and the broader commerce technology stack — from ERP and OMS to PIM, CRM, CDP, and payments.
• You thrive in enterprise stakeholder environments, collaborating confidently with C-suite, product, and engineering teams.
• You’re fluent in agile delivery practices (Scrum, SAFe) and discovery frameworks, with a structured yet flexible mindset.
• You’re an exceptional communicator and facilitator who can bring clarity, alignment, and focus to complex, multi-stakeholder projects.
• You combine technical literacy (APIs, integrations, architecture fundamentals) with strong commercial acumen, always focused on ROI and client value.
• You’re analytical and detail-oriented, comfortable defining and tracking KPIs that measure success and impact.
• You’re adaptable and thrive in ambiguity — driving clarity, protecting scope, and helping teams deliver meaningful results.

Bonus Points If You Have:

• Experience supporting multi-market or international merchants.
• Familiarity with CRO, experimentation, and analytics tools.
• Experience building or scaling a product management practice within an agency.

What You'll Do:

Discovery & Scope Definition

• Lead client discovery sessions post-sale to understand business goals, customer journeys, and operational processes.
• Partner with Technical Architects, Solutions Engineers, and Delivery Managers to define clear project scope and alignment.
• Translate discovery findings into a product vision, measurable objectives, and an agreed scope baseline.
• Support decision-making around change requests, scope variations, and timeline impacts, balancing commercial, technical, and client needs.

Backlog & Roadmap Management

• Build and maintain a structured product backlog — defining epics, user stories, and acceptance criteria with clarity and priority.
• Facilitate trade-off discussions with client and internal teams, ensuring alignment with scope and outcomes.
• Own the roadmap and prioritization process for migrations, new builds, and optimization projects.

Collaboration & Execution

• Work closely with Delivery Managers, Technical Architects, and Engineers to ensure delivery aligns with defined goals.
• Provide continuous product context during sprints, removing ambiguity and safeguarding scope boundaries.
• Support UAT and client enablement before and after releases.

Value Realization & Optimization

• Focus on KPIs tied to conversion, AOV, retention, scalability, and operational efficiency.
• Review delivered functionality with clients, recommending iterative improvements while maintaining scope discipline.
• Act as a strategic product partner, driving growth and long-term value for enterprise Shopify clients.

Agency & Practice Building

• Help establish Product Management as a discipline within the agency — building frameworks for discovery, documentation, and delivery.
• Mentor peers in product-led, scope-driven thinking across teams.
• Contribute to agency thought leadership, developing case studies and best practices for enterprise commerce.

What Success Looks Like:

• Discovery and requirements gathering produce clear, aligned, and agreed-upon scopes.
• Delivery teams operate with clarity and confidence, minimizing scope creep and misalignment.
• Change requests are transparent and data-driven, with well-communicated trade-offs.
• Clients experience measurable business impact and trust in our delivery.
• Product Management becomes a recognized pillar that elevates delivery quality and client success.