Senior Product Design Manager

As Senior Product Design Manager, you will lead design across a complex portfolio that combines two very different but deeply connected challenges: helping teams create and grow new customer experiences, and building the systems that allow excellent design to scale across KOHO.

What You’ll Do

• Lead and develop product designers across multiple teams or a large, complex area, creating the conditions for people to grow, make decisions with confidence, and do exceptional work.
• Set a clear design direction across zero-to-one and growth initiatives, helping teams move from ambiguous opportunities to compelling product experiences and measurable learning to accelerate KOHO’s mission.
• Coach teams through experimentation, using customer insight, research, data, prototypes, and product outcomes to decide what to build, what to test, and what to change next.
• Balance growth velocity and unit economics with customer value, craft quality, trust, accessibility, and long-term experience health; know when to move quickly and when clarity or quality cannot be compromised.
• Collaborate with Product, Engineering, Data, Research, Marketing, and other teams to shape strategy, scope initiatives, make trade-offs, and deliver customer value.
• Represent Design in roadmap, resourcing, timeline, and quality discussions, ensuring design has a meaningful voice from the beginning.
• Support the KOHO Design System team through strategic direction, prioritization, critique, coaching, and cross-functional partnership, helping the system serve real product needs across app and web.
• Build the operating practices, feedback loops, and decision frameworks that help teams move quickly, learn continuously, and scale quality.
• Identify the capabilities KOHO needs as the organization grows and help attract, hire, onboard, and develop the designers and design leaders who will build them.
• Use AI-enabled tools responsibly to accelerate exploration, synthesis, prototyping, design-system maintenance, communication, and decision-making while applying strong human judgment.

Who You Are

• You have 8+ years experience designing and shipping consumer-facing digital products, ideally across mobile and web, in fintech, financial services, or another complex domain.
• You bring significant experience leading and developing product design teams (4+ years), including designers working on ambiguous, high-impact, or consequential problems.
• You have meaningful zero-to-one and/or growth experience. You have helped teams discover opportunities, launch new experiences, improve acquisition or activation, and learn through experimentation.
• You understand growth as a product and design problem, not simply a funnel or conversion problem.
• You have deep design-systems expertise and have helped build, scale, govern, adopt, or materially evolve a design system used by multiple teams.
• You operate with strong agency and sound judgment, creating clarity without waiting for perfect information.
• You have expertise influencing product strategy, roadmap decisions, scope, and prioritization through clear communication and customer-centered reasoning.
• You build strong, trust-based relationships with Product, Engineering, Data, Research, Marketing, and other cross-functional partners.
• You are an excellent communicator who can create alignment across designers, Product, Engineering, Data, Research, Marketing, and senior leadership.
• You are comfortable using modern AI tools to accelerate workflows, explore more possibilities, prototype, and increase the scale of your impact while applying sound judgment around privacy and quality.