Senior Process Engineer

About Us

The client is a health benefits platform serving individuals, families, and small businesses across all 50 states. The company acts as its own search engine, broker, and third-party administrator, offering Major Medical insurance and healthshare memberships alongside a consultative approach built around transparency and finding members the right plan at the right price.

We are hiring a Senior Process Engineer to extend our process engineering capability, not just our execution capacity. This is a genuinely autonomous role: you'll be pointed at a business area (claims, billing, enrollment, customer experience) and own the full cycle: diagnose, design using Six Sigma/Lean methodology, implement, and prove the result with a number.

You'll report directly to our EVP of Operations, a Six Sigma Black Belt himself, and work the same way, with the same toolkit, on real operational problems with real budget and real visibility.

Responsibilities

What independence actually means here

This is the single most important requirement, more important than certification level:

• You find and engage the right stakeholders yourself. No contact list handed to you.
• You diagnose the true root cause, not the symptom that got reported.
• You design the fix using DMAIC, 5 Whys, fishbone, process mapping, and validate it before you build.
• You implement it yourself, coordinating everyone across the company needed to make it real.
• You're given a target, not a detailed brief, and you're expected to produce a working result.

If you've only ever executed someone else's pre-scoped plan or facilitated someone else's workshop, this isn't the right seat. If you've independently run RCA and driven a fix from diagnosis through adoption, this is built for you.

What you'll actually own in the first 90 days

Five concurrent workstreams: two with a design already scoped for you to build (onboarding/communications rollout, proactive claims-status communication), and three where you diagnose from scratch (a full CX manual-process audit, a claims call-volume root-cause deep dive, and an open enrollment risk assessment). Yes, that's an aggressive load for a first 90 days; we say so directly, and there's a built-in Day 30 checkpoint to re-sequence honestly based on real velocity. We're not looking for someone who needs that spelled out in more detail than a target and a deadline.

Requirements

• Six Sigma Black Belt strongly preferred (Lean Six Sigma Black Belt a plus); candidates with equivalent independent RCA/DMAIC leadership experience are encouraged to apply
• 8+ years in process improvement, industrial engineering, or business operations
• A track record of independently leading RCA/DMAIC projects from diagnosis through implementation, not facilitating someone else's plan
• Strong process mapping and documentation skills (Visio, Lucidchart, or similar)
• Comfortable partnering with a data analyst to turn raw data into dashboards, SLAs, and metrics. You don't build the pipeline, but you know what a good metric looks like
• Excellent written and spoken English; you'll present directly to U.S.-based leadership
• Full availability across U.S. Central Time business hours
• Healthcare, insurance, or benefits experience is a plus, not a requirement; strong business/digital/remote-work experience is an acceptable substitute
• Possess a laptop/desktop meeting minimum specifications: 16GB RAM, i7 operating system.
• Able to maintain a distraction-free home office setup.
• Dual monitor is a plus
• Reliable high-speed internet connection (minimum 15 MBPS).
• Full-time availability, committed to a 40-hour workweek.

Benefits

• Competitive Compensation: Enjoy a basic monthly salary of $3500
• Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs.
• Paid Holidays: Recognize and celebrate US Holidays with paid time off.
• Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.