Senior Manager, Strategic Product Adoption

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.

If you are an experienced product adoption professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you.

Responsibilities

The Senior Manager, Strategic Product Adoption, is responsible for strategic growth in multiproduct and program usage (such as FYA, Transfer, Direct Admissions, and Data Analytics and Benchmarking tools) among our membership and in partnership with our Member Service team. This role serves as a primary spokesperson and subject matter expert (SME) for programs and services during stakeholder webinars, presentations, and conferences. The person in this role will focus on the key objective of strategizing and driving growth in multi-product and program usage. In close partnership with the Director of Member Services, they serve as a liaison with product strategy and marketing to ensure alignment between our offerings and the needs, interests, and priorities of our members. They are also responsible for promoting the understanding and use of Common App and our products and services among enrollment consulting companies that serve our membership.

Requirements

QUALIFICATIONS

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• Bachelor's degree or higher in Business, Education, Communications, or similar program from a four-year college or university; or an equivalent combination of education and experience.
• 5-8 years of successful, progressive experience in enrollment or admissions, communications, account management, or customer service positions.
• 2-4 years of experience as a people manager.
• Knowledge of the higher education admissions cycle and the needs of member institutions.
• Experience using Common App products, systems, tools, and resources.
• Knowledge of best practices in account management and customer service.
• Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner.
• Outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously in a collaborative team environment.
• Demonstrates the ability to achieve goals by applying flexible thinking, creative problem-solving, analytical reasoning, and sound judgment to make effective decisions and adapt strategies as needed. Ability to lead teams through organizational changes and transformations.
• Effectively builds and maintains relationships with key stakeholders by proactively engaging, understanding their priorities, and collaborating to achieve organizational objectives.
• Foster a culture of innovation and continuous improvement within the team.
• Demonstrates mastery of core technical skills and uses them effectively.
• Analyzes problems, identifies patterns, and proposes innovative solutions.
• Demonstrated ability to achieve or surpass established service goals and performance metrics.
• Proficient with Microsoft Office, Salesforce, Acuity Scheduling, and Google Suite.
• Demonstrated ability to coach or mentor to build team capacity.
• Willingness to travel up to 30% of the time.

The ideal candidate will possess:

• Analytical ability.
• Ability to work effectively in a matrix-style structure.

Benefits

Common App is a virtual-first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

• Work-Life Balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day

• Virtual-First Support
• Choice of PC or Mac laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Financial Security
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• Additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Health & Wellness
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company-provided life and AD&D insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company-provided short and long-term disability insurance
• Career Development
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Additional Perks
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll-dedicated pet insurance through PinPaws
• 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.