Senior Manager, Provider Experience and Clinical Transformation

The role is an exciting opportunity to shape the implementation of FDA-cleared digital treatments in the US health system.

The Senior Manager, Provider Experience and Clinical Transformation is responsible for driving revenue growth and patient impact by ensuring that health systems, provider groups, and other organizations are actively engaged with, understand, and have a smooth experience supporting their patients to use Big Health’s FDA-cleared treatments.

This role requires a leader who can communicate simplicity in complex environments, build excellent client relationships, and leverage data to deliver for clients and support the Go-To-Market strategy. Ideally, the candidate brings a blend of clinical, implementation science, and commercial acumen.

Key Responsibilities

• Strategic Leadership
  • Be strategic in setting up the implementation function for future growth, bringing in evidence-based methodologies rooted in implementation science.
  • Develop and execute implementation strategies that align with organizational goals and client expectations.
  • Oversee the end-to-end implementation process (from partnering with Sales through launch, stabilization, and handoff to Customer Success) for health system and provider clients, including scoping, planning, execution, and post-implementation support.
  • Implement best practices and standardize processes to enhance efficiency and effectiveness, understanding each client’s unique needs and processes.
  • Synthesize learnings from clients and internal teams to inform go-to-market strategies and improve internal processes.
• Client and Provider Engagement
  • Develop and manage the implementation of prescription digital treatments (SleepioRx, DaylightRx) with providers, ensuring adherence to regulatory standards and best practices.
  • Coordinate with providers and practice staff to design practical workflows for prescribing, ordering, patient communication and activation, and billing.
  • Facilitate training sessions for providers and practice staff on the ordering of prescription digital treatments.
  • Monitor and optimize provider partnerships for growth, using data to define and measure success.
  • Resolve operational barriers during launch and stabilization, coordinate technical implementation and support with Solutions IT Engineering, and partner with Customer Success for ongoing account management.
• Internal Stakeholder Management
  • Lead cross-functional teams to achieve successful implementations, identify and mitigate risks, and provide proactive solutions.
  • Partner closely with Sales, Customer Success, clinical, product, and patient support teams to define and operationalize best-in-class partnerships and integrations.
  • Provide regular updates and reports to clients and senior management.
  • Coordinate with external vendors and partners as necessary, in collaboration with internal partners.
• Reporting and Documentation
  • Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.
  • Analyze project performance and prepare reports for senior management.