Senior Manager of User Experience (UX)

The Senior Manager of User Experience (UX) role at SupplyHouse.com is a hands-on leadership position reporting to the Director of Customer Experience. This individual will elevate how design decisions connect to customer research and measurable business outcomes.

The role involves leading and growing a team of UX designers, ensuring design work is grounded in research rather than intuition, and serving as the primary voice for UX in executive-level conversations.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to the headquarters in Melville, NY 6 times per year for internal meetings and team-building activities. Travel expenses are reimbursed, and on-site work is also welcome.

Responsibilities:

• Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects
• Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point
• Partner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design direction
• Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences
• Represent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement)
• Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy
• Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value
• Manage stakeholder expectations and timelines across multiple concurrent design workstreams
• Champion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey

Requirements:

• A Bachelor’s degree in Marketing or a related field
• 10+ years of UX leadership experience, including 2+ years directly managing designers
• Demonstrated experience designing direct-to-consumer e-commerce experiences, with hands-on ownership of conversion outcomes (e.g.: conversion rate, average order value, revenue per visitor, or cart completion)
• Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions, not just aesthetic execution
• Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome
• Experience presenting design work and strategy to executive stakeholders, comfortable defending decisions with data and reasoning
• Fluency with modern design and prototyping tools (e.g.: Figma)
• Excellent communication skills, able to flex between detailed design critique with the team and strategic framing with leadership

Preferred Qualifications:

• Experience with large, attribute-heavy product catalogs; B2B or trade/distribution industry experience is a plus
• Familiarity with analytics platforms (e.g.: Amplitude or similar)