Senior Manager of Clinical Experience

SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform interprets the nuances behind every patient story and makes clinically-sound recommendations for revenue cycle teams — helping hospitals recover earned revenue, improve quality metrics, reduce denials, and streamline revenue cycle operations. As a Smartian, you’ll help build technology that makes healthcare more accurate, sustainable, and effective for everyone.

Role

As a Senior Manager of Clinical Experience at SmarterDx, you will lead the day-to-day execution of the Clinical Experience strategy for our Prebill solution and manage a team of Clinical Experience Managers. You will translate the Clinical Experience vision into consistent client engagement, strong team performance, effective operating practices, and scalable approaches that strengthen clinical trust and appropriate adoption of AI-powered clinical documentation integrity workflows.

You will cultivate trusted relationships with healthcare organizations, guiding clients in the effective adoption and optimization of clinical AI to improve documentation quality, financial performance, and patient care. You will oversee priority and complex client engagements, help clients understand the clinical and coding rationale behind SmarterDx recommendations, and use recommendation, query, coding, and workflow patterns to identify focused opportunities for education, adoption support, workflow improvement, and clinical performance improvement.

Working closely with Client Success, Product, Operations, Education, and Implementation/Integration, you will ensure that client insights are interpreted accurately and routed to the appropriate internal owners. You will help distinguish among clinical validity concerns, coding or documentation questions, education needs, workflow barriers, client-specific policies, and potential product opportunities, contributing to clear and consistent action across teams.

SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone.

This role is fully remote within the US

What You’ll Do

• Lead, coach, and develop a high-performing team of Clinical Experience Managers, setting clear expectations and providing ongoing feedback, performance management, and professional development.
• Translate the Director’s Clinical Experience strategy and priorities into clear Prebill team plans, operating cadences, capacity decisions, and consistent execution across the client portfolio.
• Oversee clinical engagement strategies in partnership with Client Success, ensuring that each client’s CDI and coding structure, workflows, priorities, performance goals, stakeholder relationships, and readiness for change inform the approach.
• Implement a tiered engagement model that provides an appropriate baseline Clinical Experience for all clients while concentrating deeper support where there is a credible path to clinical and business impact.
• Provide senior clinical oversight for priority, complex, or escalated client engagements, partnering with Clinical Experience Managers and Client Success to build trust with CDI, coding, physician advisor, clinical, and revenue cycle leaders.
• Use recommendation, acceptance, rejection, query, coding, and workflow data to identify meaningful patterns and translate them into targeted education, engagement, workflow, product, or operational action.
• Help clients understand the clinical and coding rationale behind AI-generated recommendations and apply those insights within compliant inpatient documentation, review, and query workflows.
• Establish consistent practices for client readiness assessment, clinical stakeholder mapping, identification of clinical anchors, clinical-health reporting, and Implementation/Integration-to-Clinical Experience handoffs.
• Partner cross-functionally with Client Success, Product, Clinical Operations, Education, and Implementation/Integration to route feedback, improve the client experience, and contribute clinical insight to organizational priorities.
• Develop and scale reusable playbooks, talk tracks, clinical education, client readouts, and best practices that improve the consistency and effectiveness of Clinical Experience engagement.
• Define and monitor team, engagement, and adoption metrics; assess capacity and execution risks; and recommend improvements based on client outcomes and performance signals.
• Selectively represent Clinical Experience in client presentations, webinars, roundtables, conferences, and other strategic initiatives.

What You Bring

• Clinical Expertise: MD, DO, PA, NP or RN, or another relevant clinical credential. You understand patient care and the nuances of CDI.
• Deep expertise in clinical documentation improvement, inpatient coding, ICD-10-CM/PCS, HCCs, CMS regulations, reimbursement methodologies, and healthcare quality initiatives.
• Strong strategic thinking with the ability to translate client insights into scalable business, product, and educational strategies.
• Exceptional executive communication and presentation skills, with the ability to influence stakeholders ranging from frontline clinicians to executives.
• Experience managing complex client relationships while balancing business objectives with clinical credibility.
• Demonstrated ability to simplify complex clinical, regulatory, and technical concepts for diverse audiences.
• Passion for leveraging AI and emerging technologies to transform clinical documentation, revenue cycle management, and healthcare delivery.

Nice To Haves

• 5+ years of progressive leadership experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), Revenue Cycle, Clinical Operations, or related healthcare leadership roles.
• Experience building, mentoring, and scaling clinical or client-facing teams.
• Experience developing organizational strategy, operational processes, and cross-functional programs in a high-growth healthcare technology environment.
• Strong analytical skills with experience leveraging client feedback, operational metrics, and healthcare data to drive strategic decision-making.
• Experience presenting at industry conferences, leading educational webinars, or serving as a recognized clinical thought leader.
• Experience working with AI-enabled healthcare technology, SaaS platforms, or clinical decision support solutions