Senior Loan Advisor

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto payments and increase the predictability of those expenses over time. We do this by building technology to pair customers with credit unions, banks, and finance companies and by simplifying every step of the process. On average, our drivers save $162/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

We are seeking candidates with previous experience in auto loan refinancing. In this role as a Senior Loan Advisor, you will be handling inbound calls and warm leads (no cold calling!), consulting with and assisting customers in refinancing their auto loans.

In this role, you will...

• Leveraging a consultative sales approach, you will advise customers on the purchase of additional protection products including vehicle protection services and other offerings
• Provide customers with a thorough explanation of the terms of their loans, as well as aftermarket products and extended service contracts
• Act as a product sales expert, maintaining elevated product sales attachment goals and expectations
• Effectively manage and maintain a large pipeline of prospective customers, and maintain acceptable levels of conversion
• Conduct business in an ethical and professional manner, in congruence with our lender guidelines, finance laws, and internal compliance guidelines
• Process finance deals accurately and fairly through financial sources to secure funding
• Perform needs assessments, overcome objections and manage the expectations of customers
• Other duties may be assigned

Hours

This role will primarily work within normal business hours which are currently 7AM - 7PM (MT), Monday through Friday (hours of operation subject to change in the future). In addition, you will be required to work at least one Weekend shift (Saturday or Sunday) every four weeks, during the hours of 8AM to 5PM (MT). In exchange, you will receive a flexible day off to make up for working the weekend shift.

About You

You have...

• 2 years of refinance experience, demonstrating success in a loan officer role
• Experience handling and maintaining a high volume pipeline
• Excellent customer service skills and ability to quickly build rapport with customers
• Clear communication and active listening skills
• Ability to process information efficiently and incorporate it in real time with customers
• Ability to learn new technology and use a variety of software platforms
• Excellent time management skills
• Bilingual in Spanish/English is a plus.