Senior Implementations Specialist

Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.

As a Senior Implementations Specialist at Rain, you can operate in a fast-paced, dynamic environment. You nerd out about SaaS integrations and are naturally curious. You believe that data-led decision making is the norm. You see feedback or failure as motivation to learn and grow. And you relate to our core mission of helping people find financial freedom.

What you’ll do

• Support external clients and internal teams in the implementation of Rain for both new and existing customers

• Properly scope out customer needs and requests during implementations to make sure our solution solves their existing problems

• Proactively project manage the implementation process end-to-end to achieve customers' target timelines and goals, communicating to all stakeholders any changes or updates as needed

• Configure and implement customers in accordance with best practices to drive adoption and maximize revenue potential

• Partner with Sales and Customer Success teams to drive a timely and well-organized implementation process, escalating issues to various stakeholders as necessary

• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements and needs

• Support in the development and documentation of processes and best practices

• Proactively look for opportunities of improvement in existing processes to help support Rain’s overall growth

Who you are

• 2+ years of relevant implementation or onboarding experience

• 1+ year in a customer-facing role managing stakeholders and timelines

• Strong project management and prioritization skills

• Demonstrated ability to manage multiple projects at once without compromising

• Experience working with JIRA, HubSpot, Salesforce, and similar systems of customer record

• Experience with HCM and HR Tech preferred

• General curiosity and desire to learn