Senior Implementation Manager
Job Description
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We are seeking a Senior Implementation Manager with deep Salesforce (SFDC) and CRM expertise to lead end-to-end implementation initiatives across the organization.
In this highly cross-functional role, you will own the strategy, planning, and execution of complex CRM implementations — ensuring seamless adoption, strong stakeholder alignment, and measurable business outcomes.
You will serve as the primary liaison between business units, technical teams, and external partners to deliver solutions that scale with ecoATM's rapid growth.
Key Responsibilities
- Lead full-lifecycle Salesforce implementations, including requirements gathering, solution design, configuration, testing, and go-live support
- Configure and optimize SFDC objects, workflows, validation rules, page layouts, reports, and dashboards to meet evolving business needs
- Partner with Salesforce admins and developers to deliver scalable technical solutions aligned with best practices
- Manage sandbox environments, release planning, and deployment pipelines in coordination with the technical team
- Evaluate and implement AppExchange solutions and third-party integrations as needed
CRM Strategy & General Implementation
- Drive enterprise-wide CRM strategy and roadmap, ensuring alignment with business goals and customer experience objectives
- Oversee migrations, consolidations, and enhancements to CRM systems, ensuring data integrity and minimal disruption to operations
- Develop and maintain CRM governance frameworks, including data standards, access controls, and documentation
- Identify opportunities to improve CRM adoption, user experience, and data quality across business units
Cross-Functional Project Management
- Lead project planning and delivery for complex, multi-stakeholder implementation initiatives using structured project management methodologies (Agile, Scrum, or Waterfall as appropriate)
- Build and maintain detailed project plans, risk registers, and status reports; proactively manage issues and escalations
- Facilitate requirements workshops, design sessions, and UAT cycles with business stakeholders across Sales, Marketing, Operations, and Customer Experience
- Manage relationships with external implementation partners, system integrators, and vendors
- Drive change management and training programs to ensure high adoption rates post-launch
Qualifications
- 7+ years of experience in CRM implementation and project management, with a strong focus on Salesforce
- Proven track record of leading end-to-end Salesforce implementations in a complex, fast-paced environment
- Salesforce Administrator certification (required); additional certifications such as Sales Cloud Consultant, Service Cloud Consultant, or Platform App Builder strongly preferred
- Deep understanding of Salesforce configuration, data modeling, and integration patterns
- Demonstrated experience managing cross-functional projects with multiple stakeholders and competing priorities
- Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements
- Excellent communication and facilitation skills; comfortable presenting to executive audiences
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ecoATM
View Company ProfileecoATM (operating under ecoatm.com) is the pioneer and global leader in automated, kiosk-based consumer electronics recycling and instant-cash re-commerce platforms. Founded in 2008 by wireless entrepreneur Mark Bowles alongside Michael Librizzi and David G.B. Troy in San Diego, California, the company was built to tackle the massive global problem of e-waste by creating a frictionless hardware-and-software solution for recycling unused mobile devices. ecoATM designs and deploys smart "reverse vending machines" placed across highly trafficked retail locations like Walmart, Kroger, and major shopping malls. These physical kiosks utilize advanced, patented computer vision, machine learning diagnostics, and 3D imaging systems to instantly analyze a device's make, model, cosmetic integrity, and internal functionality, generating a precise market-based cash valuation in under five minutes. To prevent the trade of stolen property, ecoATM's software architecture features deep compliance integration, deploying real-time biometric thumbprint validation, government ID scanning, and a live interface with national law enforcement databases. Acquired by Outerwall Inc. for $350 million in 2013 and later taken private under Apollo Global Management in 2016, the brand expanded its ecosystem by acquiring Gazelle.com to serve as its primary direct-to-consumer e-commerce marketplace for certified pre-owned, refurbished devices. Bolstered by a strategic $75 million growth capital injection from Cowen Sustainable Investments, ecoATM has scaled aggressively. By 2026, the company operates a network of over 7,000 automated kiosks globally, having processed more than 50 million total recycled devices and distributed over $1.5 billion in cumulative payouts to consumers across the United States, the United Kingdom, and testing footprints in Europe and Canada.
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