Senior Global Service Associate

Job Description

This is a remote role.

The role of Senior Global Service Associate (‘GSA’) forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our customers, the Senior Global Service Associate will perform and coordinate the delivery of accounting and tax compliance services.

To be successful within this role, the Senior Global Service Associate should have solid knowledge in both accounting and tax and should have been involved in managing customer relationships.

Responsibilities:

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services.
• Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.
• Provide guidance to clients on accounting and tax best practices.
• Coordinate with internal teams and local service providers to ensure timely delivery of services.
• Develop and maintain excellent relationships both with clients and local service providers/teams to understand their needs and provide customized solutions with a proactive approach.
• Support the development and implementation of new services and processes to improve the client experience.
• Maintain accurate records of client information and ensure all documentation is up to date and complete by leveraging systems including but not limited to Salesforce, SharePoint, FreshDesk, Microsoft Teams, and any other related software systems.
• Create service tickets and sense check data provided by customers and/or local service providers/teams. Monitor the status of assigned tasks and tickets, provide regular updates where required.
• Respond to customer ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons.
• Build and maintain region and/or service line specific knowledge base.
• Additional duties as assigned.

Qualifications:

• 5 years minimum experience with Accounting and Tax in a customer facing service delivery capacity.
• Certified Public Accountant (CPA) a plus.
• Experience with IFRS and US GAAP.
• Experience with market accounting systems such as Netsuite, Xero, SAGE Intacct, QuickBooks, or others.
• General understanding of the differences and complexities of Bookkeeping, Accounts Payable & Receivable Processes, Management Reporting, Consolidation services, and the like across multiple jurisdictions.

Requirements:

• Strong customer facing skills.
• Excellent communication skills, both written and verbal.
• Excellent analytical and problem-solving skills.
• Project management and/or onboarding experience.
• Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio.
• Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organisation.
• Self-motivated, detail orientated and driven with the ability to meet deadlines.
• Ability to adapt to an evolving environment.
• Works well with a team environment and be a proactive contributor to the overall success of the team.
• Ability to manage multiple business relationships effectively and harmoniously.

If you’re a driven individual who wants to make your mark in the heart of the innovation economy, we’d love to meet you. Join our #HSPGlobalSolutionTeam and help us power the next wave of global growth.