Senior Enterprise Account Manager

About RouteThis: RouteThis is on a mission to revolutionize technical support by building AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems proactively.

What You'll Do:

• Understand, articulate, and navigate the unique RouteThis Value Drivers, including our AI-powered solutions and their measurable operational and customer experience impact.
• Position and sell AI-driven products and capabilities by translating technical functionality into business outcomes for Enterprise buyers.
• Educate and guide customers on the strategic application of AI within their organizations, helping them build internal business cases for adoption.
• Develop and execute outreach strategies for target accounts with assistance from marketing and sales leadership.
• Exceed quarterly pipeline and revenue goals.
• Navigate Enterprise organizations, multi-threading through key stakeholders and developing internal champions.
• Lead complex conversations around innovation, automation, analytics, and AI transformation initiatives.
• Manage multiple enterprise sales cycles with 6 to 12-month purchasing cycles, with typical deal sizes in the high six figures.
• Track all opportunity details (use cases, AI applications, Value Drivers, timing, next steps, dollar amounts, forecasting) in Salesforce.com.
• Collaborate with marketing and product teams to provide feedback on customer interactions, especially regarding AI capabilities, competitive positioning, and market demand.
• Maintain balance in pipeline (early/mid/late) and pipeline velocity and conversion rates.
• Manage client and internal teams through the customer journey, ensuring alignment on AI implementation expectations and outcomes.
• Partner with customer success to ensure high satisfaction, adoption, and expansion within accounts.

What You Bring:

• 8+ years in B2B SaaS sales at the Enterprise level.
• Experience selling complex, technical solutions, ideally including AI, analytics, automation, or data-driven platforms.
• Comfort discussing AI concepts (machine learning, predictive analytics, automation workflows, data insights) with technical and business stakeholders.
• Demonstrated excellence selling to VP and C-level executives.
• Proven ability to translate emerging technologies into clear ROI and business value.
• Superior written and verbal communication skills.
• Consistently deliver high 6+ figure deals.
• Thrives in a fast-paced, self-starting environment.
• Ability to efficiently prioritize time.
• Validated quota achiever (top 10% in your company).
• Team-selling experience is a must-have.
• Telecommunications experience is helpful but not required.
• Ability to travel globally; passport must be up-to-date.
• University or College degree/diploma with excellence in Sales, Marketing, Business, or Communications.