Senior Director, Cloud Services

Core Responsibilities

The Senior Director, Cloud Services leads the operations for Coalfire’s Cloud Services organization, partnering with the Vice President and Managing Principal to establish delivery standards, monitor engagement health, and ensure on-time, high-quality cloud services delivery aligned with client needs.

Key Responsibilities

Client Leadership, Delivery Excellence, and Quality and Risk Management

• Establish, monitor, and reinforce Cloud Services delivery standards for scope, quality, timelines, documentation, risk management, and client communication.
• Maintain visibility into engagement schedules, milestones, risks, dependencies, and resourcing to ensure on-time delivery.
• Review operational metrics (utilization, capacity, forecast, margins, quality, client satisfaction) and drive corrective action.
• Lead resolution of high-priority delivery and client escalations, ensuring practical resolution and long-term relationship health.
• Oversee mechanisms for evaluating engineering quality, risk management, technical readiness, design quality, and implementation quality.
• Ensure mechanisms exist for defining and adopting engineering standards for architecture, engineering, and operational readiness.
• Oversee backlog management, prioritization, dependency, work-in-progress, and recovery practices.

Sales Support, Scoping, Solution Shaping, and Thought Leadership

• Support planning and execution of Cloud Services operating model, priorities, and growth initiatives.
• Evaluate emerging cloud technologies and translate developments into practical guidance.
• Provide technical and operational input into business planning, service development, and investment decisions.
• Partner with Sales and pre-sales teams to lead discovery, assess delivery feasibility, and shape cloud services approaches.
• Support sales lifecycle by validating technical content in SOWs, Change Orders, and Contracts.
• Maintain decision-making authority on practice pricing, contract gross margins, and discounting.

Technical Leadership, Engagement Execution, Operating Model and Governance

• Govern scalable operating processes, playbooks, and governance for consistency and quality.
• Lead and support delivery leaders, providing direction, coaching, and accountability.
• Provide technical leadership, promoting shared standards and continuous improvement.
• Serve as escalation point for delivery teams, removing blockers and supporting client commitments.
• Establish KPIs to measure customer success, operational excellence, and delivery quality.
• Oversee mechanisms for training, onboarding, career growth, and succession coverage.
• Ensure governance standards for technical and delivery leadership across engagements.

Team Leadership, Capacity Planning, and Cross-Functional Collaboration

• Assess delivery feasibility, shape estimates, and support technical sales calls.
• Coordinate integrated solutions and ensure client commitments are executed.
• Work with cross-functional teams to implement approved requirements and controls.
• Provide oversight for tracking engineering demand, skills, capacity, and staffing.