Senior Director, Capacity Planning, Workforce Operations & Analytics

Omada Health is on a mission to bend the curve of chronic disease.

Job Overview:

Omada is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world-class, human-led and AI-enabled operations and analytics function. This leader will support Omada’s multi-condition platform across Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Physical Therapy, Member Support, Member Navigation, and Supply Chain.

The role involves end-to-end department strategy and execution, translating enterprise and care team goals into clear priorities and operating systems for workforce capacity planning, staffing operations, licensing and credential management, and care team analytics. Reporting to the VP Operational Excellence, the Senior Director will oversee centralized department functions, including administration of Omada’s third-party licensing and credentialing software, and will run the care team analytics “spoke” within Omada’s hub-and-spoke analytics model.

Key responsibilities include setting 1–3 year strategic priorities, controlling key cost of revenue and gross margin levers, and leading the adoption of AI-enabled predictive modeling and analytics to improve capacity planning, staffing efficiency, and decision-making across care teams.

Your Impact:

• Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap:
• Define and maintain a clear operating vision for the department as the “operational brain and data engine” for care teams.
• Translate company and care team strategies into a concrete 1–3 year departmental strategy covering capacity planning, workforce staffing operations, licensing and credential management, and care team analytics/AI enablement.
• Design and run the Capacity Planning, Workforce Operations & Analytics operating system:
• Own and evolve operating rhythms, standards, and visibility systems for the department (e.g., forecasting cadences, scheduling, intraday management, department business reviews, data mart and dashboard foundations).
• Create and maintain scalable rules for shrinkage, occupancy, and staffing allocation that reduce variation, enable predictable quality, and tie operational decisions directly to cost of revenue and gross margin outcomes.
• Lead and scale multi-motion capacity planning and staffing operations:
• Own capacity planning and staffing models supporting Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member Support, and Member Navigation, ensuring accurate, efficient coverage at sustainable cost-to-serve.
• Build out new capabilities including Physical Therapy state-based capacity planning and staffing, integrating licensure and credential constraints into state-level supply planning and staffing decisions.
• Lead Licensing and Credential Management for care teams and clinical staff:
• Oversee system administration for a third-party licensing and credentialing management system.
• Ensure credential status is accurate, compliant, and embedded into capacity and staffing decisions.
• Partner with Clinical, Legal/Compliance, and People teams to build workflows, controls, and data integrations that reduce regulatory risk while enabling flexible, efficient deployment of care team capacity across states.
• Own the short-term and long-term analytics roadmap with the Senior Leadership Team:
• Lead care team analytics as an analytics “spoke,” elevating existing analytics into an AI-enabled function supporting operational excellence, experimentation, and strategic decision-making across all care teams.
• Own the AI transformation agenda for care team analytics, including predictive models for demand and supply across teams, gross margin impact modeling, and integration of AI/ML into dashboards and decision tools in partnership with Applied AI and central Data/Analytics.
• Partner with senior leaders as the capacity and analytics advisor for care teams:
• Serve as a trusted advisor to senior leaders on capacity planning, staffing, licensing and credentialing, and analytics strategy, influencing Long Range Plan, new care models, and enterprise transformation initiatives.
• Lead cross-functional initiatives connecting department workstreams to broader company priorities, ensuring care team operations and analytics are integrated into enterprise plans.
• Drive continuous improvement, AI-enabled automation, and risk reduction:
• Lead large-scale initiatives delivering measurable cost of revenue efficiency gains, reducing manual operating overhead, and improving forecasting and staffing accuracy through process redesign and AI-enabled automation.
• Use value stream mapping and risk assessment frameworks to identify and mitigate risks across department functions, protecting member and care team experience while enabling scale.