Senior Delivery Manager - German Speaker

At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build things that matter.

Position Overview

You're part of the Customer Success Team, reporting to the Head of Delivery, where you will utilize your stakeholder management experience to support customer engagement and growth but will predominantly use your project management expertise to manage resources both internally and externally. This ensures initial deployments are successful and set up with appropriate governance and benefit measures in place.

If you're passionate about agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.

What You’ll Do

• Process: Ensure your team follows our internal delivery best practices.

• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.

• Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.

• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.

• Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.

• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.

• Team Management: Effectively manages a business analyst and a Customer Engineer.

• Stakeholder Management: Builds a close relationship with internal and external key stakeholders and ensures continuous engagement.

What We’re Looking For

If this role sounds like the right next move, we’d love to hear from you. You might bring:

• Multilingual skills: Fluency in English and German.

• Proven experience in Agile project management, demonstrating successful implementation of methodologies.

• Excellent problem-solving and critical-thinking skills, addressing challenges proactively.

• A track record of managing multiple projects simultaneously, ensuring timely delivery.

• Effective collaboration with stakeholders at all levels.

• A strong understanding of technology and its applications, especially in AI/Data Science products.

• A continuous learning mindset, staying abreast of industry trends in Agile practices.

• Adaptability to a fast-paced and evolving work environment.

Bonus points if you also have:

• Remote working experience: Successful remote working experiences.

• Agile Certification: CSM, TKP, KMP, or KCP.

• Industry experience: Distributed teams, AI/Data Science products.

• Insurance Industry Knowledge: Familiarity with the insurance industry.