Senior Customer Success Manager (DI, North America)

Job Overview

We're hiring a Senior Customer Success Manager to own Teamworks' conference-level relationships across Division I collegiate athletics, from renewal strategy to expansion.

The Role

• Own conference-level relationships and renewals across Division I conference partnerships, coordinating closely with school-level Customer Success Managers, Product Success Managers, Sales, and Business Development to drive alignment.

• Build Teamworks' presence at the conference level, creating opportunities to demonstrate value even where no formal conference-wide agreement exists today.

• Lead the conference-wide renewal process end-to-end, building workback and strategic plans well ahead of renewal dates to protect against risk.

• Drive adoption and value delivery of both conference-wide products used by member schools and products the conference office uses for its own operations, and identify opportunities for expanded usage.

• Identify and develop cross-sell and upsell opportunities across the Collegiate market at the conference level.

What I'm Looking For

What You Must Bring

• Senior administrative experience (e.g., Deputy Commissioner, Associate Athletic Director, Senior Associate Commissioner, Deputy Athletic Director) within a collegiate athletic department or collegiate conference office.

• A working knowledge of how conference offices operate internally and how they support their member institutions.

• Project management experience, with a track record of managing complex, multi-stakeholder initiatives to completion.

• Relationship management experience, ideally with conference office administrators or senior athletic department staff.

• Strong cross-functional collaboration skills, with experience coordinating across internal teams and external stakeholders on shared initiatives.

• You've used Teamworks products yourself, giving you immediate credibility and context with the customers you'll be supporting.

Even Better If

• You've worked at a SaaS company and understand renewal and expansion cycles.

Why This Role

This is a brand-new role on our Collegiate Customer Success team, due to the level of recent growth with NCAA conferences adopting Teamworks products. You'll have the rare chance to build a strategic function from scratch, working across our full Collegiate CS, PS, and Sales teams, while shaping how Teamworks partners with some of the most influential offices in college athletics.