Senior Customer Success Manager

About Payoneer: Founded in 2005, Payoneer is a premier, globally recognized financial technology platform and digital cross-border commerce pioneer on an intensive mission to connect the world’s underserved businesses to a rising global economy. By eliminating systemic friction from multi-currency financial workflows, Payoneer consolidates everything from global mass payments and cross-network compliance to workforce management, capital allocation, and business intelligence modules. Supported by a highly collaborative community of over 2,500 professionals worldwide, Payoneer serves enterprise partners, digital marketplaces, and entrepreneurs across more than 190 countries and territories to fuel confident global scaling.

Position Overview

We are seeking a highly analytical, customer-driven Senior Customer Success Manager - SMB to join our core global Growth division on-site in China. In this consultative account management and revenue expansion seat, you will serve as the primary strategic advocate, taking complete ownership over driving the adoption, engagement, and retention of Payoneer’s cross-border payment architectures among small-and-medium businesses (SMBs) and professional trading institutions. Moving far beyond abstract customer support, you will build deep professional bonds with enterprise founders, industry influencers, and early adopters, formulating multi-tier business cases and conducting detailed financial impact analyses. This role demands a seasoned sales professional who can navigate fluid market trends, manage high-pressure commercial milestones, and optimize direct direct-business revenue targets safely.

Key Responsibilities

• Strategic Account Architecture: Direct and optimize existing high-potential client relationships, mapping multi-tenant business units and developing tailored value propositions that resolve critical payment friction.
• Revenue & Upsell Maximization: Maintain and consistently exceed established annual revenue baselines, utilizing consultative data models to drive programmatic up-selling and cross-selling campaigns.
• Financial Impact Forecasting: Build structured financial analyses, analyze transactional trends, and forecast the definitive commercial impact of solution adoptions for corporate-level trading portfolios.
• Retention Optimization Loops: Structure comprehensive client-engagement programs designed to maximize platform retention, reduce churn risk, and elevate long-term customer lifetime value (LTV).
• CRM Activity Governance: Monitor and document all active client communication records, verification timelines, and contract progress metrics natively within the Salesforce platform.
• Process Improvement Engineering: Review, propose, and implement systemic workflow refinements that streamline onboarding speeds, driving deeper market penetration across regional cross-border commerce hubs.
• Success Narrative Formulation: Collaborate with cross-functional marketing teams to synthesize user conversion metrics and account growth milestones into high-impact corporate success stories and case studies.

Required Skills & Qualifications

• 8+ years of verified professional history running complex solution sales, consultative enterprise relationship management, or digital B2B transaction sourcing for corporate-level clients.
• 5+ years of direct, hands-on operational experience managing premium accounts, territory growth strategy, corporate business development, or financial services client cycles.
• Demonstrated expertise designing robust business cases, executing corporate financial analyses, and tracking account metrics to achieve profitable business growth.
• Strong quantitative data literacy, highlighting a data-oriented execution mindset with exceptional attention to details and analytical business reasoning skills.
• A Bachelor’s degree, preferably anchored within Business Administration, International Commerce, Communications, or an equivalent quantitative discipline.
• Linguistic Fluency: Absolute native-level command of **Mandarin** paired with a highly advanced, professional level of written and verbal **English** communication mechanics.
• Location Context: Full-time on-site operational parameters requiring daily office attendance natively within Fuzhou or Xiamen, China.

Preferred Strategic Indicators (Nice to Have)

• Prior experience operating inside global fintech ecosystems, cross-border digital merchant processing, or corporate international banking networks.
• Practical operational familiarity navigating and tracking customer lifecycles natively inside the Salesforce CRM platform or comparable enterprise automation toolsets.
• Direct background coordinating commercial sales loops for small businesses and merchants actively engaged in digital affiliate marketing or international trade.
• Exposure to cloud business intelligence (BI) data tools, automated reporting dashboards, or SQL queries.

What We Offer

• The exceptional professional canvas to directly direct and scale the global payment solutions supporting thousands of ambitious SMBs across regional international corridors.
• A highly attractive and competitive compensation package supplemented by structured corporate bonus plans and comprehensive financial rewards.
• Integration into a diverse, globally inclusive workplace community governed by the Payoneer Ways of Working—prioritizing mutual professional development, accountability, and technical excellence.
• Robust, transparent corporate runways providing continuous pathways for professional advancement and international rank promotion within a category-defining market leader.