Senior Customer Success Manager

The Role

We’re looking for a results-oriented Senior Customer Success Manager to join our advertising business unit, helping companies in a variety of sectors effectively market to low-income consumers via the Propel app. You’ll report directly to the Director of Customer Success.

You’ll manage a portfolio of accounts, developing strong customer relationships and driving growth toward a revenue target. Our partners advertise mission-aligned products and services that help our users make it through the month. These partnerships are a core part of how we scale our impact: helping our users sign up for discounted home internet and government-subsidized phone plans, promoting grocery discounts and savings, and enrolling people in energy assistance programs, just to name a few.

You’ll be responsible for:

• Owning a portfolio of accounts generating $5-$10 million in annual revenue, with strong growth potential

• Implementing and optimizing marketing campaigns for your accounts, delivering great results that meet your customers’ goals

• Growing your portfolio by identifying opportunities to sell new placements and campaigns and increase budgets or pricing in ways that optimize existing campaigns

• Helping us build more scalable and efficient Customer Success tools by partnering with your product and tech counterparts to improve our systems

• Serve as a strategic partner and subject matter expert for customers, proactively offering recommendations and guidance to help them achieve their goals in reaching lower-income consumers

• Owning the commercial strategy for your vertical, building out a GTM strategy, ensuring we have the materials and story needed to sell, and partnering internally to optimize placements and campaigns for your vertical

• Proactively sharing learnings with teammates to improve our collective understanding of industry trends and best practices

Requirements:

• 8+ years of enterprise customer success or account management experience

• Experience with digital marketing at either a publisher, agency, or advertiser

• Exceptional written and oral presentation and communication skills. You’ll spend a lot of time in front of your customers

• Strong problem-solving and project management abilities. You’ll be responsible for campaign troubleshooting, launch timelines, experimentation management

• Demonstrated ability to juggle competing priorities and navigate ambiguity

• Strong attention to detail and comfort navigating technical systems - you’ll be responsible for implementing new campaigns, analyzing performance data, and identifying optimization opportunities

• Excellent relationship-building skills, with a demonstrated ability to quickly build trust internally and externally

• Passion for building a business with a strong social mission at the intersection of private and public sectors

• Willingness to travel to conduct strategic planning sessions with key accounts at least once per quarter

At Propel, you'll enjoy:

• Meaningful work and a strong shared sense of mission

• Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn

• All-company retreats and team on-sites roughly twice per year

• 20 Days of PTO

• 4% 401K match

• $10k lifetime fertility expense reimbursement via Carrot Fertility

• Excellent Medical, Dental and Vision insurance options

• Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health