Senior Client Operations Advisor / Special Operations

About AI Acquisition: AI Acquisition is a premier, multi-8-figure B2B growth and business transformation engine helping modern founders, enterprise operators, and digital leaders scale their platforms with advanced automation and artificial intelligence. Built for speed, precision, and immense scale, our ecosystem supports over 3,000+ global clients and hosts 200+ elite mastermind participants. We operate a high-velocity delivery framework designed to collapse operational timelines and transform traditional sales pipelines into robust, automated growth models.

Position Overview

We are seeking a high-agency, commercially sharp Senior Client Operations Advisor to step into our high-stakes Special Operations seat. This is not a traditional customer success manager or relationship handler role; you are here to walk into the most complex, volatile, and escalated account situations in the business. Reporting directly to senior leadership, you will take absolute ownership of distressed, high-risk founder accounts. You will diagnose root-cause breakdowns across strategy, execution, and delivery layers, rebuild broken trust over live channels, and engineer tailored commercial recovery blueprints to protect company revenue without hand-holding.

Key Responsibilities

• High-Stakes Account Intervention: Own full remediation cycles for high-risk, escalated, or critical client portfolios, applying strict structured thinking from initial friction signals through to final contract resolution.
• B2B Strategy Diagnostics: Audit at-risk engagements to determine if failures stem from core offer positioning, cold outbound execution, team delivery, or misaligned expectations, building precise operational fixes.
• C-Suite Advisory Loops: Lead live advisory sessions with founders and C-suite stakeholders, reframing project timelines, challenging assumptions, and advising directly on go-to-market strategies and 90-day execution priorities.
• Commercial Revenue Recovery: Monitor portfolio engagement metrics proactively to mitigate churn risks, intercepting friction trends before they boil into formal escalations while identifying post-recovery account expansion opportunities.
• Escalation Framework Design: Extract architectural patterns across accounts to draft scalable retention playbooks, internal risk detection systems, and operational feedback templates for our executive delivery divisions.
• Meticulous Case Documentation: Enforce rigid, automated record discipline to ensure bulletproof continuity, clear internal pattern recognition, and leadership-level data accountability.

Required Skills & Qualifications

• 5+ years of professional history running client success, account management, elite B2B consulting, or senior operational leadership inside fast-growing agency or tech-enabled B2B spaces.
• Proven tracking history managing, de-escalating, and successfully recovering high-risk corporate accounts with quantifiable retention outcomes.
• Substantive background advising or working directly alongside founders, business operators, or executive sponsors under extreme financial or project pressure.
• Direct operational fluency with B2B sales engines, cold outbound pipeline design, product positioning, or growth strategy architectures.
• Outstanding executive presence, negotiation precision, and high emotional intelligence matched with a definitive bias toward commercial resolution.
• AI-Native Requirement: Highly fluent or native-level operational user of modern generative AI tools to maximize documentation speeds, content analysis, and communication output efficiency.
• Location Context: 100% remote-first operational framework open exclusively to qualified professionals permanently based in the United States, United Kingdom, United Arab Emirates, Canada, or South Africa.

Preferred Strategic Indicators (Nice to Have)

• Prior experience building scalable operational playbooks or real-time churn risk models within highly autonomous, bootstrapped growth startups.
• Familiarity tracking financial revenue preservation benchmarks, contract pricing models, or client lifetime value metrics.

What We Offer

• Highly Competitive Compensation: Lucrative reward frameworks tied directly to the commercial retention, account recovery, and expansion outcomes you control.
• A stable, highly profitable, bootstrapped company environment with zero runway anxiety, zero venture capital dependencies, and zero quarterly pivots.
• Direct operational exposure alongside an elite executive leadership group that has successfully scaled digital products past $100M in recurring revenue.
• An expansive, high-leverage growth track with visible trajectories into Special Operations team leadership or multi-departmental executive roles.