Senior Client Delivery Manager

The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery—without formal people management responsibility.

Key Responsibilities

• Independently lead operational delivery for high-complexity, high-impact client accounts.
• Serve as a strategic operational advisor to client executives and senior leadership.
• Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations.
• Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities.
• Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle.
• Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs.
• Own complex issue analysis and resolution strategy for assigned client accounts.
• Lead advanced root cause analysis efforts across cross-functional teams.
• Frame escalations with clear articulation of risk, impact, options, and recommended path forward.
• Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues.
• Monitor performance trends and assess effectiveness of remediation strategies over time.
• Ensure consistent, professional, and transparent communication with clients during issue resolution.
• Lead director-level operational reviews, strategic touchpoints, and complex client discussions.
• Develop and deliver polished, insight-driven materials, presentations, and narratives.
• Anticipate client questions and prepare data-backed responses and recommendations.
• Establish credibility and trust with senior client stakeholders through consistent value delivery.
• Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans.
• Advocate for client needs while balancing enterprise standards, scalability, and operational realities.
• Provide informal guidance and mentorship to Client Delivery Specialists and Managers.
• Act as a subject matter expert for complex workflows, client scenarios, and operational challenges.
• Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards.
• Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements.
• Share insights, lessons learned, and best practices to elevate team effectiveness.
• Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function.
• Partner with leadership on initiatives related to process optimization, change management, and operational innovation.
• Other duties as assigned.

Requirements and Qualifications

• High School Diploma or GED required. Associates or Bachelor’s Degree in Business, Healthcare Administration, Operations, or a related field preferred.
• 4–6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
• Deep understanding of operational workflows, data interpretation, and client support models
• Strong written and verbal communication skills with the ability to convey operational information clearly
• Demonstrated ability to independently manage client relationships and operational discussions
• Advanced analytical skills with the ability to interpret data and translate it into actionable insight
• Excellent written and verbal communication skills, including client-facing presentation experience
• Proven ability to influence without authority in cross-functional environments
• Timely and regular attendance.
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Consultative mindset with a focus on problem-solving and continuous improvement.
• Strong organizational skills and attention to detail.
• Strategic mindset with a focus on long-term client value and partnership.
• Trusted advisor mentality with enterprise awareness and accountability.
• Exceptional professional judgment and decision-making capability.
• Ability to receive feedback and apply it to improve performance and professional growth.
• Professional presence appropriate for client-facing interactions.
• Willingness to learn and adapt in a dynamic, evolving operational environment.
• Demonstrated ability to escalate issues appropriately with clarity and confidence.