Senior BMC Remedy / Helix ITSM Developer

At IT Labs, we are looking for a Senior BMC Remedy / Helix ITSM Developer to join a client project focused on supporting and improving enterprise billing and financial workflows.

This role is ideal for someone with strong hands-on experience developing and configuring BMC Remedy or BMC Helix ITSM, particularly in environments where ITSM workflows integrate with financial or ERP systems.

You will work on troubleshooting complex billing workflows, improving automation and system configurations, supporting financial close activities, and ensuring reliable end-to-end processing across integrated systems.

What You'll Do

• Develop, configure, and maintain workflows within BMC Remedy / BMC Helix ITSM.

• Support and improve billing and invoicing-related workflows and automation.

• Troubleshoot failed billing tasks and workflow processes, identify root causes, and manage successful reprocessing.

• Analyze issues involving financial data structures and chartfields.

• Maintain and improve integrations between Remedy/Helix and external ERP systems.

• Update billing logic, workflow configurations, and automation rules as business requirements change.

• Support billing-rate changes and system preparation related to fiscal year-end and financial close activities.

• Develop and modify dashboards within Remedy / Helix ITSM.

• Investigate production issues and help stabilize workflows in time-sensitive environments.

• Document system configurations, workflow changes, troubleshooting procedures, and technical solutions.

• Participate in knowledge-transfer activities and collaborate with technical and business stakeholders.

What We're Looking For

• 3–5+ years of hands-on experience with BMC Remedy or BMC Helix ITSM development and configuration.

• Practical experience developing or supporting billing, invoicing, or financial workflows.

• Strong experience troubleshooting complex workflow failures and system integrations.

• Experience working with financial data structures and chartfields.

• Experience integrating Remedy / Helix ITSM with ERP systems.

• Experience with PeopleSoft and/or INFORMS is highly desirable.

• Strong understanding of workflow automation, configuration, and business rules.

• Experience supporting systems during financial close or fiscal year-end activities.

• Experience with databases, reporting, and data analysis.

• Strong problem-solving and root-cause analysis skills.

• Ability to work effectively in environments with strict deadlines and business-critical processes.

• Excellent written and verbal communication skills.

• Strong technical documentation skills.

• A Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field.