Senior Analyst
Job Description
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We are seeking a highly analytical and detail-oriented Senior Analyst to join our team. In this role, you will support the analytics roadmap by leveraging advanced data analysis, modeling, and visualization techniques to generate strategic insights for our Customer Care team. This role will focus on optimizing our care function, with projects aimed at providing data-driven recommendations to ensure we are providing high-quality customer care to both homeowners and pros, optimizing for revenue and customer experience.
You will work closely with product, strategy, and operations teams to analyze the care team performance, focusing on metrics such as save rate, customer churn, and cash collection. As a Senior Analyst, you will focus on providing data-backed recommendations that answer not just what happened?
, but what will happen?
and what should we do?
to enhance the customer experience and grow the bottom line.
Key Responsibilities:
- Engage with cross-functional stakeholders to build relationships, understand their analytical needs, and align on project scope and timing.
- Analyze changes in network trends to identify growth opportunities.
- Leverage advanced modeling skills to generate predictive and prescriptive insights, while supporting self-serve solutions where feasible.
- Communicate complex findings to non-technical stakeholders through clear, compelling narratives and visualizations.
- Create and maintain dashboards to monitor key metrics, exploring solutions for near real-time analytics to enable agile responses to changing market conditions.
- Follow best practices for data validation and quality assurance.
- Seek out and pursue opportunities to leverage AI to spark creativity, process information, and streamline analytical workstreams.
- Work with data and product teams to maintain accurate, scalable data solutions and enhance shared data resources.
- Proactively document and share insights with peers, and embrace opportunities to mentor junior team members.
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Angi (operating under angi.com, legally Angi Inc., formerly ANGI Homeservices Inc.) is the premier, enterprise-grade digital home services marketplace, local business directory pioneer, and consumer-to-pro matching powerhouse engineered to act as the definitive, high-velocity lead generation, project scoping, and upfront fulfillment layer for homeowners and millions of independent residential service professionals globally. Founded initially in 1995 as Angie List by legendary entrepreneurs Angie Hicks and William S. Oesterle, the platform underwent a category-defining structural evolution in 2017 when internet conglomerate IAC acquired the asset and merged it with rival platform HomeAdvisor to create a publicly traded digital marketplace behemoth. Moving far beyond traditional, passive printed local directories or unvetted community bulletin boards, Angi natively unifies instant online appointment booking engines, transparent pre-priced service configurations, programmatic contractor background screenings, and full-scale contractor business management suites (including Angi Leads and Angi Services for Pros) into a single high-availability transactional ecosystem. Processing more than 30 million residential service requests annually and maintaining an active nationwide digital footprint of over 200,000 highly rated service professionals across 500 distinct home improvement categoriesâspanning high-concurrency trades like plumbing, electrical engineering, roofing, and full-scale kitchen remodelingâthe infrastructure commands a dominant market share in the consumer services arena. Currently generating over $1 billion in annual trailing revenue, the public entity trades on the NASDAQ exchange under the ticker symbol ANGI, backed by corporate oversight from IAC. Under the hood, its technology core utilizes sophisticated automated matching algorithms, deep geo-spatial routing mechanics, and localized demand-generation logic built to analyze high-volume neighborhood review data and match consumer queries with localized professional capacity without losing operational velocity. What sets Angi apart is its uncompromising dedication to replacing fragmented, opaque local contractor matching with absolute pricing predictability, verified review transparency, and home improvement velocity; by bridging the gap between performance-intensive marketplace tech stacks and the immediate, everyday property management needs of over 150 million historical users, the company remains the definitive cornerstone of modern algorithmic home tech infrastructure and worldwide digital marketplace transformation.
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