Senior Account Manager
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Job Description
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The Senior Account Manager serves as the strategic relationship owner for a portfolio of IntusCare clients, responsible for commercial growth within their book of business. This role blends commercial and sales acumen with a deep commitment to partnership, ensuring every client realizes the full value of IntusCare’s solutions while identifying and closing opportunities for renewal, expansion, and long-term growth.
You’ll collaborate closely with Sales, Client Success, Implementation, Product, and other Client Delivery teams to drive value, retention, and growth across your accounts.
Key Responsibilities:
- Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies
- Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
- Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
- Monitor and be responsible for overall account health, proactively addressing risks or barriers to client satisfaction in conjunction with cross-functional teams
- Act as the voice of the customer internally, building trusted relationships across Product, Client Delivery, Analytics, and other key teams to efficiently route client needs to the right stakeholders
- Lead quarterly business reviews and strategic planning sessions with clients
- Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories
- Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
- Drive success in your book of business through proactivity and self-direction in a fast-changing environment
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Intus Care
View Company ProfileIntus Care is a premier, enterprise-grade healthcare analytics and Electronic Medical Record (EMR) platform engineered to orchestrate massive-scale geriatric data ecosystems and intelligent, frictionless clinical workflows for PACE (Program of All-Inclusive Care for the Elderly) organizations. Operating as a highly integrated, data-driven health-tech hub, the company eliminates the operational friction of traditional, fragmented healthcare IT systems—which frequently fail to account for the unique, multi-disciplinary requirements of capitated senior care—by seamlessly deploying advanced predictive-analytics telemetry, rigorous AI-driven risk-adjustment architectures (IRIS), and cohesive population health and utilization management frameworks (PRISM). Moving beyond rigid legacy software paradigms, Intus Care empowers clinical directors, executive administrators, and care teams to dynamically synchronize their patient care, regulatory compliance, and capitated reimbursement pipelines with elite autonomous execution. Under the hood, their sophisticated proprietary data infrastructure—serving over 70+ PACE programs nationwide—natively handles complex multi-source data ingestion, instantaneous risk-remediation routing, and automated compliance auditing (ILLUMINATE), enabling care providers to drastically minimize unnecessary emergency department visits, optimize financial performance, and maintain flawless regulatory alignment. What sets Intus Care apart is its uncompromising dedication to frictionless complex care orchestration; by bridging the gap between highly technical, hyper-regulated data environments and accessible, compassionate point-of-care workflows, the platform empowers senior care organizations to radically accelerate their clinical-maturity velocity, eliminate administrative and operational bottlenecks, and build an unassailable foundation for continuous commercial and therapeutic dominance in the modern, rapidly expanding eldercare landscape.
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